Job Description: Contract: Full time, fixed term contract (12 months)
Team: Business Planning Group
Office: 7th Floor, Saville House, 74-90 Savile Street, Sheffield S4 7UD, United Kingdom
Role Overview
The Senior Data Analyst position supports the delivery of standardised reporting, system administration, and operational planning capabilities across Shared Services. Working in collaboration with the Business Planning Group (BPG), this role helps implement consistent MI reporting, support system administration, and contribute to scalable capacity planning models.
Responsibilities
- Support the design and delivery of standardised MI reporting solutions for Shared Services.
- Leverage BPG tools, experience, and established methodologies to guide development and rollout.
- Build dashboards and analytical tools to enhance operational visibility and provide actionable insights.
- Collaborate with stakeholders to define reporting requirements, KPIs, and data quality standards and liaise between teams to ensure knowledge transfer, alignment, and consistency of approach.
- Assist in task and system administration processes to support operations, ensuring efficiency and scalability.
- Support ServiceNow configuration, maintenance, and optimisation in line with evolving business requirements.
- Contribute to capacity planning models that enable data‑driven workforce and resource decisions.
- Identify opportunities for automation and continuous improvement within reporting and operational processes.
- Promote strong data governance and process standardisation across operations.
- Support the long‑term roadmap toward an operational model that enables seamless, round‑the‑clock support through unified systems and practices.
Qualifications
Essential criteria:
- Knowledge of reporting and visualisation tools (e.g. Power BI, Excel).
- Understanding of task management, capacity planning tools, and/or ServiceNow (or similar platforms).
- Strong analytical mindset with a focus on data accuracy and continuous process improvement.
- Excellent communication skills and the ability to collaborate effectively across geographies and functions.
Preferred skills:
- Experience of using Power BI and Excel: operational role or educational background such as data or IT related courses.
- Understanding of data models or databases, demonstrated either as background in data related roles or education.
- Great collaboration and stakeholder management skills.
Benefits
- Competitive salary reflective of skills and experience.
- Health and wellness: comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms.
- Lifestyle and savings: discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources.
- Protection and security: life assurance, group income protection and a workplace pension scheme including a 5% employer contribution.
- Time away from work: 25 days annual leave plus bank holidays and 3 personal leave days, enhanced family leave policies, volunteering days and birthday leave.
- Professional development: access to e‑learning platform, mentoring schemes and training bursaries (where applicable).
- Hybrid work arrangements: global hybrid working policy supporting flexibility, with at least two days per week in the local office as agreed with manager.
Equal Opportunity Statement
Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
All offers and employment contracts are contingent upon the successful completion of the firm’s pre‑employment screening process.
Fragomen is fully committed to providing equal opportunities.
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