Job Description Summary
Own and optimise Yardi Voyager and RentCafe across Greystar’s European portfolio. You will turn business needs into smart system enhancements that boost accuracy, cut manual work and improve performance. Lead delivery end to end, from requirements through to rollout and adoption, while working closely with finance, operations and international teams. You will keep systems compliant, drive upgrades and resolve complex issues as the go-to expert. This is a hands‑on role with real impact on how systems support the business day to day.
Key Role Responsibilities
- Analyses and gathers business requirements to define problem statements for delivery of product/setup enhancements.
- Spearhead project communications and oversee the delivery of product enhancements.
- Coordinates with key stakeholders across finance and operations departments to deliver solutions to reduce manual work and increase accuracy across reporting metrics.
- Documents and communicates enhancement deliveries to ensure adoption and change management processes.
- Maintains and administers the Yardi Voyager & RentCafe systems and databases, ensuring data integrity and the standardisation of procedures and practices.
- Coordinates and assists in supervising systems upgrades, conversion, and installations by evaluating and recommending upgrades based on business needs and requirements.
- Works closely with the EU Systems team and business stakeholders to ensure that the databases are maintained in accordance with global policy.
- Undertakes 3rd line support for Yardi Voyager, analysing issues and problems related to software systems and programs, and determining and implementing appropriate solutions, training, or maintenance as necessary.
- Works with the Learning and Development Managers – Systems to develop technical reports, documents, user support and technical manuals to support systems and software training.
- Completes various financial, accounting, administrative and other reports and analysis or other duties as assigned or as necessary.
Knowledge & Qualifications
Proficiency in leading technology related projects through requirements gathering, design, delivery, and testing to ensure quality delivery of business requirements. Proficiency in Yardi Voyager 7S at an expert level including experience running the system through various year end cycles and undertaking Yardi Voyager module implementations. A solid understanding of ETLs, YSR, SSRS and complex SQL scripts. A good working knowledge of Yardi Residential, Yardi International, GL Accounting (AR/AP), Yardi Investment and Construction module, EU Residential and Service Charges, Yardi PayScan, Elevate Modules. IT literate and fully conversant with all Microsoft packages including Excel, Access and Project. Fluent English and 1 or more European languages (Dutch, German, French, Spanish preferable).
Experience & Skills
Experience of working with operational business systems, in a similar system administration or analytical and systems implementation/project management/support role. Experience within or general understanding of the property sector, in particular residential apartments and third‑party management, in order to relate financial and operating analyses to practical business solutions and process improvements. Solid business analysis skills to be effective at activity and milestone management and tracking of progress. Demonstrates a passion for customer service and a flexible approach to working supportively with others in the achievement of the overall company goals; patient, responsive and demonstrates a positive attitude. Excellent interpersonal skills and the ability to work with impact and influence through clear communication. An engaging individual who quickly establishes a strong network of peers and is a trusted colleague across the organisation. Demonstrates strong commercial awareness. Understands the cycle of business change and the critical need to engage with stakeholders throughout a programme. Strong team management focus, committed to developing and retaining talented team members.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
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