Join the Driver and Vehicle Licensing Agency (DVLA) and play a vital role in keeping essential digital services running smoothly for millions of users. As part of a major transformation, you’ll help support the shift to modern, cloud-based platforms while ensuring day-to-day services remain reliable and secure.
If you thrive in fast-paced environments and enjoy leading teams through complex operational challenges, this is a role where you can make a real impact.
About The Role
As a Senior Infrastructure Operations Engineer, you’ll lead a 24/7 Operations Centre shift, bringing together monitoring, response and platform teams into one coordinated function. You’ll set direction, manage priorities and ensure the safe, effective operation of DVLA’s critical infrastructure and services.
What You’ll Be Doing
- Lead a team of engineers, setting priorities and overseeing operational activity
- Take ownership of live incidents, ensuring timely resolution and clear escalation
- Oversee monitoring and alerting to proactively manage risks and issues
- Bring together teams across operations and platforms to work as one
- Ensure clear communication, handovers and decision‑making across shifts
- Drive improvements through automation and better ways of working
- Support service resilience and ongoing platform changes
- Foster a positive, inclusive and high‑performing team environment
Candidate Profile
- Experience leading technical teams in an IT operations or infrastructure environment
- Strong operational judgement, particularly around monitoring, alerts and incident response
- Ability to bring teams together and build collaborative, high‑performing environments
- Confident leadership style, especially in fast‑paced or high‑pressure situations
- Strong communication skills with both technical teams and stakeholders
- Experience using automation or monitoring improvements to enhance service delivery
- Focus on continuous improvement and delivering reliable, high‑quality service
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