Vacancy No: VN962. Basis: Permanent. Duration: Full-time. Location: Crumlin.
The Role
IT Service Desk Specialist serves as the primary point of contact for all technology needs across the organization, responsible for rapid triage, resolving Tier 1 infrastructure and internal application requests, and managing the lifecycle of support tickets. This customer‑focused role leverages internal knowledge bases for first‑contact resolution and manages escalations with third‑party software vendors.
Responsibilities
- Act as single point of contact across all company locations, providing 1st line support for IT infrastructure and internal business applications.
- Deliver exceptional customer service by managing the ticket lifecycle within the RMM tool, ensuring adherence to established SLAs.
- Empower end‑users by providing plain‑language troubleshooting, basic “how‑to” guidance and in‑situ training for core company applications.
- Maintain high customer satisfaction scores by proactive communication, ensuring users are consistently updated on ticket progress, next steps, and expected resolution times.
- Manage Identity and Access Management requests via Active Directory, handling onboarding/off‑boarding, password resets, and enforcing RBAC.
- Provision, configure, and deploy endpoints (laptops, desktops, mobile) to company standards for a seamless Day‑1 experience for new hires.
- Troubleshoot and resolve client‑side issues within the Microsoft Windows environment, Microsoft 365 suite, and standard network peripherals (printers, meeting‑room technology).
Benefits
- Competitive salary with yearly salary reviews
- 5% contributory pension scheme
- Life assurance (4x annual salary)
- Private health care scheme, including dental
- Global employee wellbeing programme
- Reward and recognition programme
- Commitment to career development
- Generous annual leave package
- Cycle to work scheme
- Refer a friend scheme
- Subsidised canteen
- Free on‑site parking
- Electric vehicle lease scheme
- Electric charging points
- State‑of‑the‑art facilities – certified centres of excellence
Equal Opportunities
BBI is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.
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