Overview
The Operations department is responsible for ensuring the complete end-to-end processing of the Bank’s transactions and services. They are responsible for ensuring that the appropriate control framework exists to ensure the accuracy of this processing as well as the recording of this in the Bank’s books and records. Operations are also responsible for the accurate and timely reporting of the Bank’s transactions to multiple regulatory stakeholders globally.
The Risk and Control Analyst is responsible for assisting in the day-to-day functioning and performance of Risk and Control team functions in London. The purpose of Operations Control is to define and maintain a framework for the Operations department which ensures that risks and control deficiencies are continuously identified, assessed, mitigated and remediated in a timely and transparent manner in line with the Bank’s risk and control framework.
Responsibilities
Operations Control fulfils this role by:
- Defining and implementing processes to identify and manage risks within the Operations department, including operational, regulatory, conduct, cyber security and financial crime risks (including but not limited to, money laundering, terrorist financing, bribery and corruption, sanctions breaches and fraud).
- Implementing processes to detect and address control failures within, or relating to, the Operations department.
- Conducting robust root-cause analysis and ensuring outcomes are actioned.
- Performing spot checks and reviews to ensure the Operations department’s control framework is reliable and robust.
- Driving a forward‑looking and proactive quality assurance programme.
- Providing meaningful risk and control reporting for the Head of Operations.
- Providing oversight of remedial work programmes in the Operations department, particularly those designed to address regulatory risks.
- Ensuring Operations has appropriate written policies, and procedures and working instructions in place with effective governance over those documents.
- Owning the timely remediation of findings raised by second line and third‑line functions, working with Operations teams to resolve issues and prevent recurrence.
- Partnering with enabling functions to ensure controls are identified through the Risk and Control Self‑Assessment (RCSA) process and monitored through Key Control Indicators (KCIs).
- Overseeing Operations business continuity plans, including the testing approach and the resulting risk assessments.
- Supporting functional teams to ensure change is effectively embedded across the Operations department.
- Delivering risk and control training to Operations staff.
What you’ll be doing
The focus of this role relates to risk and control oversight of Operations, assisting more senior colleagues in carrying out the key Risk and Control functions and in maintaining the integrity of the Risk and Control Framework.
- Identifying and managing risks within the Operations department, including operational, regulatory, conduct, cyber security and financial crime risks (including but not limited to money laundering, terrorist financing, bribery and corruption, sanctions breaches and fraud).
- Conducting regular control reviews within Operations to confirm controls remain fit for purpose.
- Working collaboratively with the Operations teams to strengthen risk management and enhance control.
- Escalating new and emerging risks promptly to the Head of Operations control.
- Proactively managing risk incidents that relate to, or impact, the Operations department.
- Performing robust root‑cause analysis of incidents and ensuring actions are completed.
- Delivering a forward‑looking and proactive quality assurance programme.
- Ensuring Operations has appropriate written policies, procedures and working instructions, with effective governance over those documents.
- Owning timely remediation of findings raised by second line and third‑line functions, working with Operations teams to resolve issues and prevent recurrence.
- Partnering with enabling functions to ensure controls are identified through the RCSA process and monitored via the KCI process.
- Reporting promptly any significant performance, service or risk incidents.
Leadership and Management
- Leading and managing Risk and Control initiatives under the direction of the Head of Operations control.
- Demonstrating commitment and attention to delivering an excellent service from the Operations department.
Client Service
- Ensuring that the service provided is delivered to an excellent standard.
- Working collaboratively and effectively with other Operations teams in all global locations to enable excellent service to be delivered by the Risk and Control department to internal and external clients.
- Ensuring that you work collaboratively with other departments in the Bank, particularly when providing information, contributing to Bank‑wide initiatives/projects, and reporting information to management.
- Contributing to the Operations department’s input into the Bank‑wide New Products Process.
Processes and Procedures
- Working within defined processes and procedures and ensuring they remain up to date.
- Continuously identifying and implementing opportunities to optimise Risk and Control processes.
- Providing support and oversight of Operations teams to ensure that change is effectively embedded across the department.
Skills and Knowledge
- Demonstrate continuous development in knowledge and skills relevant to this role (with line manager support where appropriate).
- Keeping up to date with industry developments that affect, or may affect, Risk and Control, including evolving standards and new ways of working.
Culture
- Role modelling the Bank’s values and promoting those values within the Operations department.
- Promoting integrity and openness within Risk and Control, and in its client and stakeholder service.
- Supporting integration initiatives between the Operations department and ICBC head office / other ICBC entities.
What you’ll need to be successful
- Experience working in business controls, operational risk or an Operations function within a financial institution.
- Experience in risk management, including risk identification and developing and delivering solutions.
- Understanding of Investment banking business and Operations.
- Strong understanding of risk management frameworks, tools and methodologies, including RCSA’s, control design, testing and assurance.
- Excellent written and verbal communication and influencing skills, with the ability to communicate effectively at all levels of the organisation.
Benefits
- Financial market‑based pay based on skills and experience, discretionary annual bonus, pension contribution 10% (employee contribution 5%), travel insurance, life assurance and income replacement insurance.
- Hybrid working the option to work remotely up to two days per week, depending on the role.
- Family – 6 months fully paid maternity leave and enhanced shared parental leave. Coaching for family leave returners and access to emergency care via My Family Care. Miscarriage and menopause policies.
- Wellbeing – private medical insurance, Bike2Work scheme, health and fitness subsidy, holiday exchange and an Employee Assistance Programme.
- Community – paid volunteering leave and Give as You Earn scheme. Vibrant CSR and engagement forums and fundraising for our charity partners.
- Development – a suite of opportunities to build the skills you need to excel in your role.
Equal Opportunity Employer
We are committed to the principle of equal opportunities. All applicants will be treated equally and will be considered on their merits and skills without discrimination.
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