Credit Controller (6 Months FTC)

Credit Controller

HX is a purpose‑led explorer company dedicated to sustainable expedition experiences worldwide. As a Credit Controller, you will manage credit control, ensuring timely cash allocation to customer accounts, and escalating issues where necessary while reporting to the Accounts Receivable Manager.

Key Responsibilities & Deliverables

• Timely preparation and distribution of monthly travel agent statements.
• Proactively chase travel agents and direct customers for overdue payments via email and phone.
• Build and maintain effective, user‑friendly working relationships with internal and external partners to manage debtors.
• Handle inbound emails for the Accounts Receivable team and respond to internal/external queries.
• Assist with month‑end close processes and internal reporting.
• Support prompt allocation of cash to customer accounts.
• Assist with incoming bank reconciliations when required.
• Help maintain Credit Collection policies and procedures.
• Assist in the external audit process.
• Other duties as assigned.
• Think sustainably and bring this mindset to the team and partners.
• Champion the HX Spirits.

Requirements

• Fluency in English is required.
• A minimum of 2 years credit control experience, with a solid grounding in accounting procedures.
• Studying toward an accountancy qualification is a plus but not essential.
• Basic accounting processing and reconciliation skills.
• Experience in the maritime, expedition, or cruise industry is beneficial.
• Tech‑forward and adaptable, with a proven ability to learn new systems quickly.
• Proficiency in MS Office (Outlook, PowerPoint, Word, Excel).
• Experience working in a multi‑national organisation with a global guest mix.

Key Personal Attributes / Behavioural Competencies

• Safety and compliance minded for yourself and others.
• High integrity and honesty.
• Passionate about inclusion and belonging.
• Clear and effective communication with stakeholders.
• Ability to manage execution and competing demands.
• Adaptability and positive response to change.
• Attention to detail and accuracy.
• Effective, confident communication skills.
• Problem‑solving, conflict resolution, networking, continuous improvement, and technical aptitude.
• Ability to work logically and adapt as needed.
• Strong initiative and urgency, following up on outstanding matters.
• Ownership and pride in all aspects of work, from advisory to day‑to‑day administration.
• Professional polish at all times when engaging with leaders and teammates with differing views.

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