Job Purpose
Plan and deliver patient‑centred care, working closely with patients and their families. Once trained, act as the shift coordinator, overseeing high‑quality team nursing care and coordinating wider team care to put patients at the heart of what we do.
Key Responsibilities
- Places quality at the centre of care by providing evidence‑based, individualised and personalised support through holistic needs assessment, risk assessments, care planning and evaluation of all care interventions.
- Acts as a Key Worker for a clinical caseload, working proactively to manage care and provide easy access to ongoing support.
- Assesses patients’ information needs and provides relevant information through various means, helping patients understand and evaluate complex information to enable informed decisions.
- Fosters self‑management by assessing patients’ ability to self‑manage, providing education and guiding those who require support.
- Demonstrates excellent communication skills and expertise in hospice care, including managing emotional distress when needed.
- Provides clinical expertise, advice and support across service boundaries, referring to other professionals and signposting to relevant agencies.
- Contributes to nursing‑led service development and promotes excellence in care.
- Promotes clinical excellence through innovation, audit, evaluation and research.
- Maintains accurate patient records.
Leadership and People Management
- Effectively allocates work and maintains responsibility for delegated tasks.
- Demonstrates leadership through clinical expertise, delivering high‑quality, person‑centred care.
- Contributes to the education and training of other healthcare professionals involved in patient care.
- Supports the development and promotion of the hospice.
- Encourages patient and community involvement within the practice setting.
- Collects accurate and comprehensive data to provide evidence of activity, outcomes and quality.
- Ensures effective communication between all service providers across the care pathway.
- Actively participates in multi‑professional meetings, acting as a patient advocate and representing nursing views.
- Ensures patients and their families are aware of available resources and services through the hospice.
- Develops skills in conflict resolution and negotiation to handle difficult situations.
- Supports the development of patient‑focused education, including training to manage treatment side effects.
- Acts as a mentor or preceptor, guiding new staff members and students.
Innovation
- Develops new skills in response to emerging knowledge and techniques.
- Works across professional boundaries, employing creative reasoning, positivity and problem‑solving.
- Supports and manages change.
Professional Development
- Acquires and applies clinical, technical and evaluation skills through a broad and in‑depth knowledge base.
- Utilises clinical expertise, judgement, creative thinking and experience to enhance patient care.
- Assesses nursing practice and proposes improvements as required.
- Takes personal responsibility for ongoing learning and development through reflective practice and engagement with learning opportunities.
Special Features of the Job
Working autonomously within a team, you will deliver patient‑centred and holistic care. Our service operates 24/7, 365 days a year, with clinical roles rostered to ensure round‑the‑clock coverage. Roster changes may occur at short notice, but are managed within a flexible working framework approved by the Director of the service.
Personal Development
Staff and volunteers are encouraged to identify and fulfil their development needs. Support includes regular one‑on‑one meetings with line managers, annual appraisals and mandatory statutory training.
Governance Support
- Reviewing and engaging in audits.
- Developing and implementing policies and guidelines, and safe operating procedures aligned with hospice procedures.
- Submitting and reflecting on good practice and adverse events.
General Lead and Fundraising
Act as a charity ambassador, collaborate with colleagues in fundraising and marketing to promote the hospice’s charitable activities, and maintain confidentiality regarding staff, volunteer and client records.
Other Duties
Perform any other duties as reasonably required. All staff must be supportive of and able to promote the philosophy and concept of hospice care.
Reporting Structure & Conditions
Reports to: Senior Team Nurse or Nursing ManagerLocation: North Yorkshire Hospice Care sitesNHS Equivalent: Band 5 (top)
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