Clinical Donor Centre Manager
Job Summary
Lead a dedicated, multi-disciplinary team to deliver safe, high-quality blood donation services that save lives every day. As a Donor Centre Manager, you will ensure a reliable supply of blood and blood components to meet patient needs, while creating a positive and supportive experience for donors and staff. You will take ownership of performance, safety, and quality standards, using your leadership skills to motivate teams, drive continuous improvement, and manage change. Working closely with colleagues across NHS Blood and Transplant, you will play a vital role in strengthening collaboration, improving service delivery, and maintaining the highest levels of regulatory compliance and patient care.
Main duties of the job
- Lead and manage a multi-disciplinary team, setting clear expectations and driving performance against key targets and KPIs.
- Ensure a safe, efficient, and compliant blood donation service, maintaining high standards of donor care and product safety.
- Deliver an excellent donor experience, acting as a visible and approachable leader within the donor centre.
- Analyse performance data to identify trends, manage risk, and implement improvements to service delivery.
- Lead quality governance activities, including audits, inspections, and continuous improvement initiatives.
- Manage change programmes, translating organisational objectives into meaningful improvements for teams and services.
- Build strong relationships across departments to ensure a reliable and sustainable blood supply.
- Develop and support staff through coaching, mentoring, and performance management.
- Ensure compliance with clinical, regulatory, and organisational policies and procedures.
- Contribute to service development, innovation, and future workforce planning.
About You
Experience and Knowledge
- Proven leadership experience in a clinical or regulated environment, managing and motivating teams to deliver results.
- Strong communication, influencing, and relationship-building skills, with the ability to engage a wide range of stakeholders.
- Experience of improving services, leading change, and delivering against performance targets.
- Ability to analyse complex information, manage risk, and make sound decisions under pressure.
- Experience of staff development, including coaching, mentoring, and performance management.
Qualifications and Training
- Registered Nurse (RN) qualification.
- Master’s degree or equivalent relevant experience.
- Recognised teaching and assessment qualification.
- Evidence of continuing professional development (CPD).
What we offer
- Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
- Generous annual leave – 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
- Inclusive pension scheme – the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns).
- Supportive learning culture – we’ve fostered a culture of continuous learning where colleagues are well‑led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.
As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
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