Job Summary
Hanham Health is looking for a Senior Practice Manager to lead the delivery of high‑quality services across four GP practices (Hanham, Oldland, Almondsbury and Pilning). The role requires a proven track record in primary care or the NHS, leadership of multidisciplinary teams, and experience in governance, financial oversight and system partnership work.
Key Responsibilities
- Lead day‑to‑day operational management of all four practices.
- Ensure safe, high‑quality service delivery across clinical and operational teams.
- Provide visible leadership to multidisciplinary teams, fostering a positive, inclusive and high‑performing culture.
- Lead on governance, risk management, quality improvement and compliance with CQC, NHS and UK legislation.
- Act as the focal point for inspections and external scrutiny.
- Coordinate between clinical and operational teams, support team leads in service planning, workforce deployment and performance improvement.
- Promote quality, safety, learning and continuous improvement across services, championing ED&I, SHEF, confidentiality, safeguarding and patient safety.
- Oversee financial budgets, contracts, claims, enhanced services and income streams, and submit QOF and enhanced services reporting.
- Identify opportunities to improve efficiency, sustainability and service delivery.
- Lead and manage multidisciplinary teams, including salaried GP workforce, and work with the head of nursing on return‑to‑work, rota issues and compliance.
- Manage performance, appraisals, development, capability and disciplinary processes, supporting learning and development for staff.
- Promote staff wellbeing, engagement and retention; maintain safe staffing levels and workforce planning.
- Act as primary point of contact for NHSE, ICB, PCN, community services and suppliers; deputise for Partners at meetings; oversee the Patient Participation Group.
- Represent practices at external forums, supporting shared learning and system‑wide initiatives.
Experience & Qualifications
Essential
- Primary Care experience; minimum 3 years in primary care.
- Experience managing multidisciplinary teams.
- Experience working in a healthcare setting and with the general public.
- Experience in performance management, staff development and HR processes.
- Experience in governance, quality, compliance and regulatory frameworks.
- Knowledge of primary care operations, contracts, claims and financial oversight.
- Understanding of safeguarding adults and children.
- Good standard of education with excellent literacy and numeracy.
- Relevant clinical qualification and professional registration.
Desirable
- NHS / General Practice leadership experience.
- Experience of leading service development or transformation projects.
- Business experience and leadership/management qualifications.
- Associate Member or working towards full membership of IGPM.
- HR experience.
Disclosure & Barring Service Check
This role requires a Disclosure and Barring Service check, in accordance with the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Salary & Working Pattern
Salary: £35 per hour (£68,250 per year pro‑rated). Permanent contract, full‑time, part‑time or flexible working available.
Location
Three sites: Hanham (33 Whittucks Road, Bristol, BS15 3HY), Oldland (192 High Street, Oldland Common, Bristol, BS30 9QQ), Almondsbury (Sundays Hill, Almondsbury, Bristol, BS32 4DS), Pilning (Northwick Road, Pilning, Bristol, BS35 4JF).
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