Regional Premium Support Leader

Replit is looking for a Premium Support Engineer to lead a regional team focused on delivering exceptional support to Pro and Enterprise customers. This player-coach role involves handling complex issues directly while mentoring the team for operational excellence.

You will establish the Premium Support standards, manage daily operations, and drive improvements based on customer feedback and metrics. The position begins remotely and will transition to a hybrid model.

Benefits include competitive salary, health insurance, and flexible time off.

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