Lead Service Design Engineer

Lead Service Design Engineer

The Lead Service Design Engineer combines technical expertise, innovation and customer focus to support Elekta’s radiotherapy solutions through the entire lifecycle of the installed base. The role requires frequent domestic and international travel to pilot installations, upgrades, validation testing and corrective maintenance of linear accelerators in clinical environments, ensuring the highest standards of customer service, user safety and system uptime.

Responsibilities

• Initiate and participate in Service Design Continuous Improvement activities, innovation projects and workshops, including improved fault‑finding workflows and predictive maintenance schedules, and influence the service and technical product roadmap.
• Consult on the definition of Service User Needs and their decomposition into System Requirements and validation tests.
• Create technical procedures and service workflows for user manuals.
• Support supply chain colleagues to ensure that third‑party service agreements and Service Level Agreements reflect Elekta’s service solutions.
• Contribute to Failure Reporting and Corrective Action Systems (FRACAS) and Corrective and Preventative Actions (CAPA) relating to field incidents.
• Domain Systems Engineering: decompose service System Requirement Specification into Sub‑System Requirement Specification, collaborate with Domain Systems Engineering to influence system/sub‑system architecture, drive service roadmap and evaluate subsystems and modules for quality and life‑cycle cost.
• Promote technologies, methodologies and tools that support the service and technical roadmap.
• Identify and drive improvements that enhance customer satisfaction with Elekta products.
• Provide support for verification and validation, including backing the Senior Service Design Engineer when required.
• Manage Incident Management activities: investigate and resolve complex technical product issues escalated from the Field Service community, both remotely and on‑site, and assist the Problem Management team.
• Identify root causes of incidents and collaborate with cross‑functional teams to drive resolution and enhance product reliability and customer satisfaction.

Qualifications

• Ability to travel internationally at short notice.
• English language fluency (education taught in English or a recognised test such as B1, CEFR or SELT).
• Excellent interpersonal, verbal and written communication skills.
• Self‑motivated, able to manage workload, work with customers face‑to‑face or remotely, and handle high‑pressure situations.
• Minimum HNC or equivalent in a related engineering or scientific discipline.
• Minimum 5 years of experience installing, servicing, testing or supporting Linear Accelerators or a relevant role.
• Completion of Elekta technical training courses.
• Ability to fault‑find and repair at board level and below.
• Awareness of Elekta product portfolio and experience with one or more products.
• Basic clinical workflow awareness.
• Understanding of industry standards such as ITIL, Agile, SAFe, project management and ISO.
• Competent with tools such as JIRA, Polarion, Enovia, Salesforce, Windows OS and Microsoft Office.

Benefits

• Work pattern: 4 days in office (Crawley HQ) and 1 day WFH.
• Up to 25 paid vacation days plus bank holidays.
• Holiday Purchase Scheme.
• Private Medical Insurance.
• Attractive Employer Pension Contribution.
• Cycle to work scheme.
• Life Assurance.
• On‑site subsidised restaurant.
• Electric vehicle salary sacrifice scheme.

We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status or any other protected characteristic.

#J-18808-Ljbffr…