Quality Engineer

Job Title: Manufacturing Quality Engineer

Department: Quality

Reporting to: Quality Manager

Wipac Technology Limited is Europe’s leading automotive lighting designer and manufacturer for the luxury and supercar markets. We supply headlamps and rear lamps for many of the world’s most iconic car brands. Wipac has grown significantly in recent years and was sold to a large Chinese corporation Anrui Optoelectronics at the end of 2019. Anrui have a strong desire to invest significantly and continue to grow their share of the European and North American automotive lighting markets. Wipac is focussed on its transformation to be a world‑class manufacturer and as such wants to attract the best individuals who have the drive and commitment to contribute to the positive change of the business.

Main Purpose

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Key Responsibilities

• Implement all relevant procedures described in the Business Management System (BMS) and ensure compliance.
• Ensure that all in‑house systems and procedures are updated, revised, and modified to meet the needs of external certification bodies.
• Assist in the internal process and product audits of the Business Management System (BMS).
• Introduce new systems and procedures where appropriate.
• Respond to customer complaints putting in containment actions, full analysis, poka‑yokes (error proofing), and implementing short‑term and long‑term countermeasures for external or internal issues.
• Perform root cause analysis and resolve problems.
• Report to the customer the status of customer claims and ensure alignment between the customers and Wipac voice.
• Update quality documentation and communicate any carry‑forward lessons learned from quality concerns.
• Ensure that all necessary systems and procedures are in place to satisfy all customer requirements and audits.
• Establish and refine quality sign‑off instructions, standards, and documentation.
• Report against agreed quality metrics on a weekly and monthly basis.
• Support on quality‑related issues with the manufacturing and Wipac team.
• Support the scrap reduction programs in line with the business targets.
• Support regular inspection meetings with representatives from appropriate departments to establish an action plan for improving quality.
• Attend various meetings and action/communicate instructions.
• Produce written reports and make presentations.
• Support the engineering change process ensuring the quality deliverables are met.
• Responsible for customer PPAP submissions to customer and Wipac requirements.

Key Performance Indicators

• Customer PPM
• Customer Incidents
• Complaint Closure Adherence
• Yield %

Qualifications, Skills & Experience

• Desirable technical degree minimum HNC.
• Excellent organisational and follow‑up skills.
• Competent in problem solving, team building, planning and decision making.
• Commercially aware.
• Microsoft Office Predominantly Excel, PowerPoint.
• Excellent Interpersonal Skills.
• Excellent written, verbal and presentation skills.
• Able to communicate and build relationships from shop floor to director level.

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