Overview
Territory: South UK with a focus on London, M25 & M4 Corridors. Flexibility is needed to travel to customers further afield in Cardiff, Bristol, Norwich & Portsmouth areas. Remote based and ideally living in London or within an hour.
Do you want to work for a global market leading manufacturer and provider of innovative clinical diagnostic equipment designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges?
Are you a Field Service Engineer with experience installing, servicing & repairing Immunoassay instruments or similar complex clinical diagnostic equipment in hospital environments?
If you said yes to the above and are passionate about supporting healthcare and live in the London/Home Counties/M4 Corridor area, then continue reading and apply today!
Role
Field Service Engineer – Clinical Diagnostics
- Carry out installation, maintenance, and repair of our clients current and future Life Science/Diagnostics instrument portfolio, with an initial focus on Reproductive Health Screening.
- Organise routine maintenance allocated on a monthly basis.
- Ensure that all documentation, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types.
- Adopt personal working practices to meet or exceed customer expectations.
- Maintain an ethos of working practices that boost personal and team KPIs.
- Manage personal service spares issued and inventory records to the highest standard.
- Ensure all anomalies are quickly and effectively reported and resolved.
- Ensure all tools and test equipment are adequate to perform the service required, and that all test equipment issued is calibrated at the times specified.
- Complete all Work Orders and associated documentation within a day of completion.
- Ensure all E Learning, Expense Claims and Vehicle related forms are returned on time.
- Perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.
Requirements
- 2+ years of experience as a Field Service Engineer with experience installing, servicing & repairing Immunoassay diagnostic instruments in hospitals (Ideally in Pathology/Biochemistry departments).
- Related clinical diagnostic instrument servicing experience will be fully considered.
- You will have either an Electronics or Biomedical Engineering background by qualification such as a HND, HNC, BEng or equivalent.
- Ability to communicate in a professional manner with customers on all levels, providing service information, technical data and general help as necessary.
- Strong customer service ethic.
- Prepared to travel (average 2 – 3 nights away per week but it could be more as required).
- Full UK/EU driving license and full right to work in the UK without needing Visa sponsorship and no travel restrictions.
Salary & Benefits
- Negotiable & Attractive Base Salary DOE.
- Fully Expensed Company Car (Estate Size).
- Bonus (Circa 10-12% of Salary Per Annum).
- Fuel Card.
- Fully Expensed Private Healthcare (Subsidised for Family).
- Life Insurance.
- Travel Insurance.
- £30 Overnight Allowance.
- Company Credit Card.
- 25 Days Holidays + 8 Bank Holidays.
- Laptop & Phone.
To be considered for this role you must have full right to work in the UK without requiring Visa sponsorship & be able to travel internationally without any restrictions.
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