Service Engineer

Benefits

• Competitive salary with exceptional earning potential
• Optional overtime
• Generous callout payments
• Pension matching up to 7%
• 25 days holiday plus bank holidays
• Company vehicle, uniform, PPE, tools, and continuous training provided
• Industry‑leading health & safety and employee assistance programs
• Average team member tenure of over 20 years
• Staff referral scheme up to £2,000.00
• Rewards & recognition programs

What You Will Do

As a Service Engineer, you’ll play a crucial role in servicing advanced Security Systems, including Intruder Alarms, Access Control and CCTV Systems. You will deliver top‑notch customer service while adhering to industry standards, armed with exceptional technical knowledge. We’re seeking proactive engineers who can anticipate and resolve issues before they escalate.

How You Will Do It

• Deliver outstanding customer service that exceeds expectations, forging strong relationships with internal and external customers.
• Service devices with care, ensuring a safe and responsible working environment to prevent injuries, property damage, and wasted materials.
• Efficiently manage your time and prioritize tasks effectively.
• Accurately complete engineer work reports, handover certificates/BSIA certificates, or checklists as required.

What We Look For

• Essential:
  • Experience in the fire & security industry
  • Valid driving licence
  • Capability to lift and climb ladders
  • Prior experience in a customer‑facing role
• Preferred:
  • Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC
  • Experience with Honeywell, ACT and Hikvision systems

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