Senior 2nd Line IT Engineer — Remote Support & Escalation

Redsquid Communications is seeking a Senior IT Engineer to deliver expert technical support across various environments. Responsibilities include diagnosing IT issues, escalating support inquiries, and maintaining system documentation.

The role requires at least 2 years in technical support with strong communication and customer service skills, focusing on positive client relationships and effective problem-solving.

Office 365 and M365 experience is essential, alongside a proactive approach to support. The position is based in Glasgow, UK, with the opportunity to work on-site as required.

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