AV Helpdesk Engineer — 1st/2nd Line Support (Product Training)

Green Folk in Basingstoke is looking for an Audio Visual Helpdesk Engineer to provide office-based technical support. This role involves problem-solving IT equipment issues through phone and remote support while maintaining a high level of customer satisfaction.

Key responsibilities include troubleshooting AV and UC technical issues, managing service requests, and contributing to knowledge base content. The ideal candidate should have a strong understanding of AV technology and excellent communication skills.

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