Photocopier Field Service Engineer – Birmingham in Birmingham

Photocopier Field Service Engineer

Location: Birmingham / West Midlands

Looking to make your mark with a top‑tier technology and document solutions provider? This is an excellent opportunity to join a respected organisation supporting premium clients across the North West. Your expertise as a Field Service Engineer will directly influence service quality, customer satisfaction, and overall client experience.

About the Role

You’ll deliver professional, efficient technical support across a range of MFDs and photocopiers, ensuring timely fault resolution and high‑quality maintenance. Working both independently and as part of a wider engineering team, you’ll contribute to a strong service culture built on collaboration, knowledge‑sharing, and customer focus.

Key Responsibilities

• Deliver technical support within agreed SLA timeframes
• Diagnose and resolve faults efficiently and accurately
• Perform routine maintenance, updates, and modifications
• Assist with equipment installations and configuration
• Understand and adhere to SLAs for assigned accounts
• Carry out basic fault finding across managed print solutions
• Provide cover for colleagues during absence or peak periods
• Log service calls accurately and promptly
• Report recurring faults to support proactive resolution
• Share technical knowledge with team members
• Build and maintain strong relationships with key accounts
• Manage boot stock and site stock levels effectively
• Attend manufacturer training to maintain technical proficiency

Ideal Candidate Profile

• Proven experience in field‑based technical support within the MFD/photocopier/print sector
• Strong logical fault‑finding and problem‑solving skills
• Excellent communication and customer‑facing ability
• Confident working independently while contributing to a high‑performing team

Package

• Salary up to £31,000
• 25 days holiday + bank holidays
• Company Car & Fuel Card
• Ability to buy or sell up to 5 days’ holiday per year
• Volunteer Day
• Life Assurance (4× base salary)
• Pension Scheme
• Company sick pay
• Employee Assistance Programme
• Coaching and Mentoring opportunities
• Cycle2Work Scheme
• EyeCare support – discounts on glasses and sight tests
• Flu Jab provision
• Eligibility for Costco Membership

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