System Engineer

About the Opportunity

Systems Engineer position is a senior technical leader for the design, development, and deployment of key servers and cloud service platforms that run Driscoll’s infrastructure.

Responsibilities

• Design, build, and deploy the critical infrastructure servers, platforms, and cloud services needed to operate Driscoll’s applications and systems.
• Provide technical leadership and guidance to implement new systems, re-define services, management platforms, and other infrastructure components.
• Mentor team members to evaluate and follow best practices among systems engineering, administration, and technical staff.
• Evaluate processes and automate common practices to streamline infrastructure operations, including basic system builds, deployments, and initial configuration of new accounts and services.
• Document standard operating procedures for routing and complex tasks to be carried out by systems administrators and technicians.
• Assist with incident resolution and major incident recovery of escalated issues.
• Prepare monitoring, feedback mechanisms, and customer engagement to ensure infrastructure meets business needs.
• Ensure high performance, high availability, and disaster recovery are designed into every deployment/project.
• Design and implement monitoring, alerting, and incident response plans to keep services and applications available at the highest levels.

Candidate Profile

• Bachelor’s degree or equivalent experience in computer science or related technical field.
• 8+ years of experience in infrastructure systems.
• Strong teamwork, leadership, and technical knowledge skills.
• Expert level configuration, management, and troubleshooting of Microsoft product platforms: O365, Exchange, Azure AD, Windows Active Directory, Okta, PowerShell, SQL Server or Sharepoint.
• Strong Infrastructure as Code experience with tools such as Terraform, Packer, Ansible, Chef, Puppet, Octopus, Git.
• Extensive virtualization experience on-prem and cloud (VMware, HyperV, AWS preferred) and hyperconverged technologies such as Nutanix and Rubrik for backups.
• Strong knowledge of data prioritization, storage, and management technologies for performance in cloud and on-premises workloads.
• Knowledge of application, system, and service monitoring tools (New Relic), alerting, notification, automated/scripted response and triage/escalation processes.
• Expertise in patch management and vulnerability remediation with industry-leading tools and best practices.
• Extensive experience with AWS services including IAM, EC2, S3, CloudWatch, CloudTrail, VPC, and Systems Manager.
• Strong analytical abilities to provide actionable insights from data and solve problems.
• Extensive performance and reliability planning experience.
• Continuous improvement mindset and strong predictor of success for the position.
• Disaster recovery design, planning, and implementation.
• ITIL process management experience.

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