Service Engineer

The role of Service Engineer is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem‑solving skills. The ability to build up a strong rapport with customers, agents and fellow colleagues, and to ensure high‑quality customer support.

Key Responsibilities

• Provide on‑site service, calibration, installation and commissioning of equipment.
• Perform hands‑on on‑site troubleshooting, service and repairs.
• Perform in‑house calibrations and repairs when necessary.
• Provide high‑level support to external customers at their location.
• Provide on‑site training to customers.
• Interface with cross‑functional work teams such as applications, customer support/services/sales and marketing.
• Develop and create service documentation when needed.
• Timely and professionally handle field service calls and issues arising from the field service visits.
• Timely complete and submit all required maintenance reports and calibration certificates.

Accountability

• Be a supportive and approachable member of the customer service team, promoting openness and honesty.

Required Skills, Knowledge and Expertise

• HNC/HND or higher in Mechanical Engineering or a similar discipline.
• Working knowledge and ability to test and troubleshoot electrical circuits.
• Experience in the service and calibration of measuring equipment, ideally CMMs, shadow graphs, height gauges and vision systems.
• Highly motivated to deliver the best possible service to customers.
• Sets high personal standards for self, assuming responsibility and accountability for successfully completing assignments or tasks.
• Strong verbal and written communication skills to report to management level.
• Able to manage several tasks simultaneously, works well under pressure and handles stress appropriately.
• Working knowledge of MS Office products.
• Knowledge of PC architecture, hardware and software.
• Can demonstrate ability to work flexible hours and adapt to changing work schedules, including spending considerable time away from home.
• Full valid passport with no travel restrictions.
• Full valid UK driving licence.

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