- Location Region 2,West London, W14 0NE,United Kingdom
- Job Category JR037
Description
Up to £48k | Company Vehicle Provided | Permanent Position | Company Benefits & Holidays | Full-Time
We are seeking an experienced and technically strong Area Engineering Manager with a background in Fire & Security systems to lead and develop a team of field engineers across a defined geographic region.
This is a key leadership role within the business, responsible for ensuring excellent service delivery, strong technical performance, and high operational standards across all engineering activity. You will act as the primary field-based leader, supporting engineers day-to-day while driving performance across revenue, efficiency, compliance, and customer satisfaction.
This is an excellent opportunity for a senior engineer or supervisor ready to step into a wider operational leadership role, or an existing manager looking for a fresh challenge in a fast-paced, growing organisation.
Key Responsibilities
- Lead, support, and develop a team of field engineers across the region
- Carry out regular 1-2-1s, performance reviews, and ongoing coaching
- Support recruitment, onboarding, and technical training of new engineers
- Provide hands‑on technical guidance and mentorship in the field
- Manage engineer availability and support on‑call rota planning
2. Operational Management
- Oversee daily engineering operations and workload allocation
- Ensure all jobs are completed within SLA and service expectations
- Manage escalations, urgent callouts, and complex technical issues
- Attend customer sites where required to support engineers or resolve issues
- Ensure accurate and timely job updates within internal systems (CASH)
3. Performance & Productivity Management
Drive and improve area performance across key operational metrics:
- Engineer productivity and revenue delivery
- First time fix rates and technical quality of repairs
- Effective utilisation and scheduling of engineers
- Reduction of open calls, backlog, and overdue work
- Identify underperformance and implement improvement plans
4. Quality, Compliance & Safety
- Ensure all engineering work meets industry and company standards
- Conduct audits, site checks, and toolbox talks
- Support accident investigations and ensure proper reporting procedures
- Ensure RAMS, safe systems of work, and compliance procedures are followed
- Support Regional Contracts Manager with key client relationships
- Attend client and operational meetings when required
- Proactively resolve service issues before escalation
- Maintain strong communication with internal and external stakeholders
Skills and Experience
- Strong technical background in Fire & Security engineering
- Experience leading, supervising, or mentoring engineering teams
- Solid understanding of industry standards, compliance, and best practices
- Experience working in a fast‑paced service or field‑based environment
What We’re Looking For
We are looking for someone who is:
- A hands‑on, supportive leader who leads by example
- Technically confident and solution-focused
- Highly organised and performance‑driven
- Strong at problem‑solving and decision‑making under pressure
- Motivated to improve both people and operational performance
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