Customer Consultant

Job Description Summary

Permanent – Full time. Location: Farnborough. We believe in the power of in‑person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time. Salary: £24,479–£29,760 depending on experience. Closing date: Friday 12June2026.

Role Description

• Be the first point of contact for all inbound customer enquiries relating to Aegon Financial Planning services and products.
• Seek to resolve customer complaints where possible using agreed and appropriate processes and procedures.
• Identify customer needs outside the core enquiry by promoting further and appropriate products and services.
• Support the department on projects when required.

Qualifications & Skills

• PC skills to navigate multiple systems efficiently while speaking to members.
• Awareness of risks associated within the Financial Services Industry.
• Experience in customer service (contact centre, face‑to‑face, helpdesk).
• Empathy and ownership, working flexibly to meet customer expectations.

Benefits

• Enhanced pension scheme: you contribute 3% of your salary; the company matches 9% (up to 20% combined).
• Discretionary bonus based on personal and company performance.
• 34 days leave per year, including bank holidays, prorated for part‑time.
• Private medical cover, life assurance, critical illness cover.
• Enhanced parental leave and a variety of lifestyle benefits (retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments).

Legal Information

We require confirmation of the right to work in the UK. A credit and criminal record check, plus satisfactory references, will be conducted before you start.

Equal Opportunity Employer

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, race, religion/belief, gender, sexual orientation or gender identity.

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