Graduate Inside Sales Executive

Position Overview

MRI Software is looking for a driven and customer‑oriented individual to join our Inside Sales team, focusing on account management, client retention, and contract renewals. This position is ideal for someone who wants to develop skills in managing client relationships, supporting renewals, and driving long‑term value in a fast‑paced technology setting. The role is based in the London office and operates under a hybrid working model with three days of working from home per week.

Key Responsibilities

• Build and maintain relationships with clients through phone, email, and social channels.
• Support and manage contract renewals, ensuring timely outcomes.
• Engage with clients to understand their needs and ensure ongoing value.
• Identify opportunities to optimise or expand agreements.
• Work towards retention and revenue targets.
• Keep client records updated in CRM and sales tools.
• Collaborate with Account Managers and internal teams.
• Participate in product and commercial training.
• Share insights to improve retention strategies.
• Represent MRI Software in client meetings and events as needed.

Qualifications

• Recent graduate or equivalent experience with interest in account management, client success, or renewals.
• Strong communication and interpersonal skills.
• Proactive and relationship‑focused mindset.
• Ability to build trust and maintain long‑term relationships.
• Comfortable working in a target‑driven environment.
• Proficiency in Microsoft Office.
• Curious and solutions‑oriented approach.
• Willingness to learn CRM systems and engagement tools.
• Self‑motivated, organized, and able to work independently and as part of a team.

Benefits

• Private Medical Insurance and Health Cash Plan.
• Personal Pension plan.
• Parental Leave program.
• 25 days annual leave plus bank holidays, plus 15 hours Flex Time Off.
• Income Protection Plans.
• Tuition Reimbursement Schemes.
• Flexibility to work from anywhere in the world for two weeks a year.
• Office breakfasts, quarterly lunches, and virtual social events.
• Access to employee‑led resource groups such as DEI, Women & Allies, and Pride Event Group.

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

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