At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human‑centred creativity, and AI‑driven insights, fostering a unique environment where innovation thrives and our people are impact‑obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you’re a seasoned professional or just starting your career, if you share our passion for healthcare and connection, you will find a role where you can explore your purpose, embrace innovation, and experience #LifeatRealChem.
What you’ll do
- Day‑to‑day client contact: provide regular status updates, respond to queries and share recommendations (following discussion with your account lead), manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans.
- Take responsibility for the day‑to‑day management of your account—including running regular internal team meetings, delegating tasks, overseeing status reports, and monitoring the status of jobs across the account.
- Ownership of and accountability for medium/large client projects, ensuring that projects are delivered to the highest possible standards within budget and agreed timeframes.
- Maintain ongoing communication with your account lead on the progress of projects; alert them to any barriers to completion and be proactive in making recommendations and proposing solutions.
- Aware of the client’s business priorities and the program strategy, with a good understanding of competitor activity.
- Keep abreast of trends and developments in the medical communications and pharma industries.
- Identify areas for growth, share new ideas with your team and client, and consider evolving existing programs or adding new tactics.
- Be proactive when new business opportunities arise, flagging relevant experience and areas of interest, contributing thoughts and ideas, and helping produce credentials and pitch presentations.
- Maintain a general understanding of account finances; support the account lead with financial management.
- Support new‑business research and ideation, and participate in pitch presentations as required.
- Engage in continued professional development and work with your manager to identify training opportunities.
This position is a perfect fit for you if
- The company values – Best Together, Impact‑Obsessed, Excellence Expected, Evolve Always, and Accountability with an “I” – resonate with you.
- You are adaptable, resilient, and comfortable adjusting scope, responsibilities, and focus as the business grows.
- You are proactive, driven, resourceful, and prioritise effectively with a desire to dive into data.
- You are a highly organised self‑starter, able to work independently under tight deadlines.
What you should have
- A minimum of 3years of prior experience in healthcare agency client services roles with medical affairs, publications, and/or medical information experience.
- Highly organised, mindful of deadlines, able to manage multiple tasks based on priorities, with strong attention to detail.
- Independent thinker confident in taking ownership of assets and material development, while being a team player who enjoys collaboration.
- Professional presence, sense of urgency, and client‑service orientation.
- Confidence to manage upward when required and communicate with managers if deadlines cannot be met or issues arise.
- High energy and ability to operate effectively in a fast‑paced, growing, evolving environment.
- Demonstrated strong work ethic, track record of delivering high‑quality deliverables on schedule and on budget.
- Ability to work independently and as part of a team.
- Competent in Microsoft Word, PowerPoint, Excel, and Outlook.
- Experience developing client relationships and networking.
- Strong financial acumen.
- Comprehension of project and account objectives, contributing to strategic planning.
- Ability to devise and articulate solutions to problems on an ongoing basis.
- Clear communication of project updates, scopes, and recommendations to clients.
- Veeva management and/or iEnvision experience is recommended but not required.
- BA or equivalent work experience required.
Pay Range
$80,000.00–$100,000.00.This is the pay range the company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job‑related, non‑discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The company reserves the right to modify this pay range at any time.
Benefits and Perks
Real Chemistry offers a comprehensive benefits program and perks tailored to your region. Globally, this includes office‑based perks like free snacks, generous holiday and paid time off, options for private medical, dental, and vision plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to over 13,000 online classes via LinkedIn Learning. For more details, visit www.realchemistrybenefits.com.
Real HART Policy
Our hybrid approach, Real HART, supports flexibility while encouraging collaboration. Employees within an hour of any Real Chemistry office are expected to attend in‑office two days per week. For employees who are within an hour of our UK or Europe offices, similar expectations apply. Outside of these offices, remote employees conduct quarterly in‑person collaboration, culture, and learning sessions. Real Chemistry believes in a balanced approach that fosters connection and collaboration in person while providing flexibility for our team.
Equal Opportunity Employer
Real Chemistry is an Equal Opportunity employer. We strive to build and sustain an inclusive, equitable work environment where our employees feel empowered to bring all that they bring from their personal lived experience and professional expertise. We encourage qualified applicants to apply regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, ethnicity, national origin, age, disability, genetic information, marital status, or other characteristics protected by federal, state, or local laws where we operate. Should you require accommodations during the interview process, please let your recruiter know.
Scammer Alert
We are actively working to stop unauthorized activities by scammers claiming to be affiliated with Real Chemistry. Do not share personal or financial information or make payments to any unverified sources. Read more at https://www.realchemistry.com/scam-alert.
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