Company: Shortlister

Apply for the Senior Account Manager – Strategic Accounts & Growth

Location:

Job Description:

Shortlister is a fast‑growing SaaS HR tech company that helps organizations run structured applicant screening processes.

Portfolio of up to 50 customers within a focussed market.

Reporting to the Commercial Director. Supported directly by a marketing manager and customer success manager.

Strong renewal performance across your portfolio.
Expansion of accounts through increased adoption and new use cases.
Deep, collaborative customer relationships.
Able to become the go‑to person known for their skilled application of our capabilities in the market.
Contribution to business strategy by identifying product, marketing and other gaps and helping to see new initiatives through to fruition.

Own a focused portfolio of customers at different stages of maturity.
Increase the value each customer gets and ensure retention and expansion.
Build and maintain relationships with stakeholders across operational and strategic levels.
Identify and drive expansion opportunities across teams, use cases, or regions.
Lead structured check‑ins and value‑led conversations.
Manage renewals and commercial discussions with confidence.
Act as the voice of the customer internally.
Navigate ambiguity as customer priorities evolve.
Maintain clear account plans and pipeline visibility.

Proactive, commercially minded, comfortable operating without a fixed playbook and motivated to work in an entrepreneurial environment.
Experience in SaaS account management or business development, owning and growing customer relationships.
Track record of commercial success.
Capable of managing a sizeable portfolio without losing depth.
Credibility with a wide range of stakeholders.
Curiosity about how organizations operate and create value.
Comfortable leading commercial and ROI‑driven conversations.
Effective when priorities shift or information is incomplete.
Clear and confident communication.
Ownership and follow‑through.

Autonomy in commercial plan: renewals, growth, usage metrics, upsell and strategic partner development.
Work directly with all members of the broader team, including the founders.
Opportunity to grow as the business scales.
Flexible, UK‑based working.

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Posted: May 31st, 2026