Work Area Manager – Night Shift
Salary £36,353 – £39,353 (dependent on experience), 10% bonus potential, 25 days annual leave and generous pension scheme
Full time, Permanent
Edinburgh Air Hub, Edinburgh, EH11 4YY
Shift pattern: Night Shift, Monday – Friday, 20:40 – 04:52
What does the role involve?
Leading a dedicated team of full‑time and part‑time employees, holding regular one‑to‑one and team meetings, reviewing daily performance and plans, championing health and safety initiatives, increasing efficiency, and identifying areas for improvement. Supporting the Shift Manager, you will provide high‑quality service to customers and ensure all operational targets are met. With line‑management responsibility you will manage the team’s sick absence, attendance, training and development, and contribute to the programme of continuous improvement.
What skills and experience are we looking for?
- Leadership Focus: Ensures basics are right, takes a ‘one company’ approach, creates positive energy, implements strategy, addresses relevant issues, recognises staff achievements, and appeals to both heart and brain in communication.
- People Focus: Understands the value of diversity & inclusion, delegates, coaches, empowers, gives feedback, identifies and develops talent, collaborates, knows others’ needs and perspectives, and supports achievement recognition.
- Resilience Focus: Approachable, reassuring, agile, communicates regularly and informally, handles ambiguity, stays positive and realistic under pressure.
- Achievement Focus: Drives ‘best day every day’ by setting standards of excellence, asks questions, shares learning, provides coaching guidance, holds accountability, uses resources efficiently, keeps promises, and earns trust.
- Improvement Focus: Implements transformation, reduces costs, ensures value for money, embraces innovative practices, makes rational decisions, finds improvements across areas, and introduces new processes to meet changing customer needs.
- Customer‑Centric Focus: Implements a customer‑first culture, enhances customer experience, places customer at the centre of decisions, monitors service goals, and promotes investments that improve the end‑to‑end experience.
We welcome applications from all individuals. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
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