Customer Service Specialist – Bristol onsite

Job Overview

Could this be the opportunity you have been waiting for? As a member of our expanding team here at Teleperformance, you will have the opportunity to take on a variety of responsibilities within your role.

Responsibilities

• Serve as the first point of contact to assist customers with their online subscription enquiries and account management.
• Provide information and support to a global customer base, creating a unique customer experience through inbound calls, webchat and email.
• Start your day by signing into your systems and ensuring readiness.
• Engage with customers who have questions regarding their online subscription.
• Troubleshoot and problem‑solve issues such as subscriptions, payments and online accounts, working closely with the customer to agree on suitable solutions.
• Work in a fast‑paced, targeted environment, striving to maximise opportunities and playing at your A‑game at all times.
• Take two weeks of classroom‑based training (paid), followed by two weeks in the graduation bay where you will handle live calls.

Qualifications and Checks

• Identity check
• Nationality and immigration status check
• Basic criminal records check
• Employment and academic history check for the past three years, with documented evidence such as payslips, P45s or other proof of income.

Benefits

• Workplace pension
• Cycle to work scheme
• Eyecare support voucher
• Holiday purchase scheme
• Length of service awards
• Critical illness cover up to £10,000
• Monthly inspire awards for outstanding performance
• Refer‑A‑Friend scheme, up to £1,200
• Monthly wellbeing webinars
• Dedicated employee experience support
• Perks at work: savings discounts, free online classes, help@hand resources, podcast, wellbeing resources, webinars, access to GP’s, mental health support, financial advice, legal advice

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