Session Supervisor

Role Purpose

The Session Supervisor is the main operational lead for our drop‑in and scheduled advice sessions. They ensure the smooth running of advice services, support advisers (paid and volunteer) in the delivery of high‑quality advice, handle difficult client interactions, and maintain the flow and capacity of casework. The role involves second‑tier supervision, case checking, practical and emotional support, and on‑the‑ground problem solving. The post holder ensures that cases are followed up appropriately, escalates complex issues to managers, and helps maintain efficient and responsive service delivery. Occasionally, the post holder may provide direct advice to clients.

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