Overview
Country: United Kingdom. Santander (www.santander.com) is evolving from a global, high‑impact brand into a technology‑driven organisation, placing our people at the heart of the journey and driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is a chance for driven professionals to grow, learn, and make a real difference, with a mission to help more people and businesses prosper.
Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
Position
Customer Experience Advisor based at Wood Green branch, 35 hours per week, rota’d Monday to Saturday, 8am–6pm. Responsibilities include acting as first point of contact, assisting with transactions, answering customer calls, building relationships, developing knowledge and identifying improvements.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into our contact centre.
- Build relationships and find solutions.
- Develop knowledge of services and products to help our customers.
- Identify new ways to improve the customer experience.
Qualifications
We require the following skills and experience:
- Proven ability to deliver outstanding customer service, face‑to‑face or over the phone (Required).
- Ability to communicate effectively with customers to truly understand their needs (Required).
- Desire to go above and beyond for customers (Preferred).
- Effective team‑working skills with a flexible, can‑do approach to work (Preferred).
- Openness to a broad range of activities even if outside standard expectations (Preferred).
- Ability to grow, adapt and change keeping pace with business needs and priorities (Preferred).
- Reasonable accommodations may be made for individuals with disabilities.
Benefits
Salary Range: £28,800.00 – £36,379.00 per annum (depending on experience). Annual salary is based on a standard 35‑hour working week. Additional cash allowance £500 per year for benefits.
- 25 days holiday plus bank holidays (26 days after 5 years, with option to purchase up to 5 contractual days per year).
- Discounted voluntary health insurance (medical, dental, health assessments).
- Pension: Santander puts 8% of salary into pension; if employee contributes, Santander pays up to 12.5% or provides cash option.
- Death‑in‑service, income protection insurance, optional discounted life assurance and critical illness cover.
- Share plan participation.
- Access to Santander employee products at no fees and other discounts.
- Competitive rewards that reflect the impact you make.
- Well‑being support: wellness partners, gym access, online classes, flexible healthcare and mental health support.
- Family leave, childcare options and tailored support.
- Volunteer opportunities.
- Global growth opportunities for learning and career advancement.
Local Compliance
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
Right to Work in the UK
- All candidates must have the right to work in the UK to commence employment with Santander.
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