Business Administrator

As a Business Administrator, you’ll be at the heart of the care home day‑to‑day operations, working closely with the Home Manager and providing comprehensive administrative support to ensure the effective operation of administrative systems and processes. This role will support our brand‑new Thames Wood House Care Home, opening in 2026.

Responsibilities

• Undertaking all administrative duties required to ensure the smooth running of the Care Home.
• Supporting the Home Manager by maintaining effective administration, including HR/recruitment tasks and financial activities of the Care Home.
• Assisting with the preparation of reports and compliance documentation.
• Monitoring budgets, processing invoices, and managing financial records.
• Handling inquiries from residents, families and external stakeholders with professionalism and empathy.
• Maintaining accurate and up-to-date resident and staff records in compliance with relevant regulations.

Qualifications

• Previous demonstrable experience working in an administrative role within a care home setting or similar environment.
• Excellent written and verbal communication skills.
• A friendly and approachable demeanor with a commitment to providing excellent customer service.
• Understanding of care home regulations and requirements is desirable.
• Empathy and a desire to make a difference to the lives of our residents.
• Ability to multi-task, work under pressure and on own initiative in a fast‑paced environment.

Benefits

• A competitive salary and benefits package.
• 4 weeks holiday plus bank holidays.
• Quality‑linked bonus scheme tied to CQC/CI quality rating.
• Workplace pension.
• A true team culture – collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything.
• Excellent training and career development opportunities.
• Employee Assistance Programme, occupational health and wellbeing support services.
• Everyday saving perks – access to a wide range of retail discounts and savings.
• Free on‑site parking.
• Refer a friend bonus – earn up to 750 per successful referral.

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