Job Overview
An exciting opportunity has arisen for a motivated and enthusiastic Ward Host Supervisor to join the Catering Team at Frimley Park Hospital. This role supports the Food Service Manager in delivering high‑quality ward catering services, ensuring food quality, hygiene, customer care and patient satisfaction across the hospital.
Main Duties
- Support the Food Service Manager (FSM) in delivering a professional and patient‑focused ward catering service across Frimley Park Hospital.
- Supervise, motivate and support Ward Hosts to maintain high service, cleanliness and hygiene standards.
- Develop positive working relationships with ward teams to enhance the patient mealtime experience and support nutritional requirements.
- Promote excellent customer care for patients, relatives and visitors, ensuring privacy, dignity and respect.
- Identify opportunities to improve service quality and contribute to continuous improvement initiatives.
- Stay aware of menu content, allergens, food intolerances and portion control requirements.
- Present and serve food to high standard in line with Trust procedures and food safety regulations.
- Monitor food quality, temperatures and service standards through audits, inspections and customer feedback.
- Support compliance with HACCP procedures, including hygiene and cleanliness checks.
- Respond to and resolve complaints professionally, escalating concerns where appropriate.
- Collaborate with colleagues across Catering and Hotel Services to maintain and improve service delivery.
We Are Looking For Someone Who
- Has previous supervisory experience within catering, hospitality or food service.
- Demonstrates excellent communication and interpersonal skills.
- Is organised, proactive and able to lead a team effectively.
- Has a strong understanding of food hygiene and customer service standards.
- Is passionate about delivering an excellent patient experience.
- Works well under pressure and can manage competing priorities in a busy healthcare environment.
Eligibility and EEO Statement
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability‑confident employer.
Please note that this role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK for the full duration of the post.
We reserve the right to close the advert early if sufficient applications have been received.
Qualifications
Essential criteria
- NVQ Supervisory Certificate and/or experience in a junior role.
- Level 2 Certificate in Food Hygiene.
Desirable criteria
- Food Hygiene Level 3 Award in Food Safety in Catering.
- Health and Safety, COSHH, Moving and Handling certifications.
- NEBSS and/or OND qualification or related qualification.
Skills & Knowledge
Essential criteria
- Ability to work efficiently with good time management skills.
- Strong and effective supervisory skills.
- Numeracy and literacy skills and financial awareness.
- Good interpersonal skills; ability to deal with difficult situations.
- Ability to work effectively under pressure.
Desirable criteria
- Innovative approach to service provision for a modern NHS catering service.
- Report writing.
- Project work experience.
Experience
Essential criteria
- Good IT skills.
- Essential interpersonal skills.
- Experience managing a team of 50+ in a patient‑facing environment.
- Customer care experience.
Desirable criteria
- Experience working in a service‑led and customer‑focused environment.
- Previous experience in a healthcare environment.
Special Requirements
- Must be able to work and travel between sites when necessary.
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