Telephony Team Leader — Customer Service Excellence

Career Choices Dewis Gyrfa Ltd is seeking a Customer Service Centre Telephony Team Leader to join the Driver and Vehicle Standards Agency (DVSA) in Swansea. This role involves managing a team to ensure high-quality service delivery across multiple channels, including calls and social media.

The successful candidate will lead performance management, handle customer complaints, and drive individual development. A strong background in customer service and leadership is essential.

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