Customer Service Specialist

Outline

This is great opportunity to work for a well-regarded company in the medical industry in a Customer Service Specialist role. Supporting business activities across a range of departments, speaking with customers within the NHS and Private healthcare sectors. This role offers hybrid working with 3 days a week in the office, but these do not need to be fixed to certain days per week.

The Company

• An international company that offers fantastic career opportunities in a highly rewarding sector.
• They’re highly regarded by both customers and employees, known as a great place to work.
• The business is respected across the globe and have many award-winning products in the portfolio.

Package

• Basic salary: Up to £30k
• 25 days annual leave plus bank holidays
• Bonus scheme (it’s a decent one!)
• Wellness and rewards scheme

The Role

• This is a hybrid role, working from the office in the Slough area in a Customer Service Specialist role.
• Customers are NHS and Private healthcare customers across the UK, and you will be speaking to people of various levels within those organisations and Trusts
• As part of the role you will be responsible for the co-ordination of product demonstration, liaising with the sales team and the service team to ensure the smooth running of all demonstrations including arrangement of transport to and from the demos.
• You will also ordering of stock for marketing purposes, along with demo consumables.
• In this tole you will be responsible for complaint handling, along with managing resolution and providing feedback for service improvements.
• As part of this role, you will carry out administration for customer maintenance contracts, including contract renewal quotations
• You will cover the telephone for other areas of the business, and support the business needs as required.

The Ideal Person

• This role is suited to anyone with a similar working background, certainly having worked in a customer focused administration role previously!
• We need people with stability and longevity in recent roles, the client wants people who have at least 2 years in each company they’ve worked for – this is vital.
• You could’ve worked across various industries or sectors, and roles within those, but you will need some good office-based administration experience.
• It’s essential that you have strong IT skills, with MS Office packages such as Word and Excel, but also with other CRM, ERP or SAP kinds of software.
• Excellent communication skills are vital, written and verbal, along with a good telephone manner and presence on online meetings.
• You’ll need an outgoing and personable manner with excellent people skills as you’ll be engaging with lots of internal and external stakeholders every working day.
• Experience working with sensitive information is beneficial, but not essential.
• It’s essential you have excellent written English and attention to detail as accurate record keeping is vital.
• The ideal person lives a commutable distance of Slough!
• Right to work in the UK essential – no sponsorship available (sorry)
• You be able to work a minimum of 3 days per week in the Slough office, and this must be flexible days per week (for both parties) due assisting with business needs / cover etc.

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