Overview
Patient Service Representative Position Summary The PSR supports administrative operations by working closely with families in a way that supports the culture of JHACH. The position interacts with physicians, clinical staff and other administrative positions to accurately schedule, register, financially clear and support daily operations.
Hours: 8:00am–5:00pm, Monday–Friday. No holidays, no weekends.
Key Accountabilities
- Greets patients, answers telephone calls, and interacts with patients to enhance the customer experience.
- Pulls, controls and files patient charts to facilitate the availability of timely medical information and protect patient privacy.
- Schedules and pre-registers patients following established policies and procedures to ensure accuracy.
- Assists in the completion of eligibility and authorizations to ensure patients are financially cleared prior to service delivery.
- Accurately checks in patients following established processes while maximizing efficacy to facilitate seamless throughput to the next step of a patient’s visit.
- Checks out patients including scheduling follow-up appointments and ancillary procedures across multiple services to support continuity of patient care.
- Enters charges, collects payment and handles cash following established procedures to support revenue cycle processes.
- Follows organizational policies and procedures that support job responsibilities to work across multiple departments.
Qualifications
- Minimum of a high school diploma, GED, Certificate of Completion or equivalent achievement.
- 1 year of medical office experience or business experience in a health plan, outpatient healthcare delivery site, clinic, hospital or other equivalent healthcare setting, and/or 1 year of customer service experience in a call center, receptionist, cashier, or similar front-facing role.
- Knowledge of healthcare business office procedures including registration, scheduling, medical record management, and insurance.
- Skilled in greeting patients and answering telephones in a pleasant and helpful manner, with clear and concise communication.
Salary Range: Minimum $17.11/hour – Maximum $27.37/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls before any subsequent compensation discussion is held between the candidate and any hiring authority.
We are committed to creating a welcoming and inclusive environment where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
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