HOBS Clinical Business Administrator

About the Role

We are looking for a confident, proactive Administrator to join our expanding HOBS (Hospices of Birmingham & Solihull) Administration Team, supporting our Community HOBS service based at Selly Park Hospice. This is a fantastic opportunity for someone who thrives in a busy, varied role and wants their work to make a real difference.

Key Responsibilities

• Managing incoming calls from patients and processing new referrals via our electronic patient record system
• Organising meetings, preparing agendas, taking minutes and producing high‑quality reports
• Coordinating staff rotas and managing records for sickness absence, annual leave and timesheets
• Acting as the first point of contact for a wide range of queries
• Liaising with colleagues and external partners to resolve issues professionally and efficiently
• Providing administrative support to the community teams

Essential Skills & Experience

• Excellent communication and interpersonal skills
• Confidence using systems and managing sensitive information
• Strong problem‑solving ability and good judgement
• A calm, compassionate and discreet approach within a clinical environment
• Initiative, creativity, and the ability to juggle priorities effectively

Benefits

• Competitive salary and generous annual leave
• Well‑being programmes and support
• Reward Gateway retail discounts and financial wellbeing tools
• Access to car fleet and cycle‑to‑work schemes
• Opportunities to grow and develop your career within the charity sector
• Generous holiday allowance, contribution pension scheme, and ongoing professional development

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