First Response IT Lead – MSP Support & Escalations

Uptime Global is seeking a First Response Team Lead in Crawley, UK, to lead the First Responder team that manages IT support for our MSP partners. This role will initially be office-based and transition to a hybrid model.

You will leverage your leadership skills to mentor engineers, ensure effective service delivery, and drive team performance while maintaining high customer satisfaction. If you have experience in managed service providers and a passion for technology, we want to hear from you!

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