Complaints Handler
Location: HalifaxContract: 6 months
About the role
Search are looking for a professional and empathetic Complaints Handler to join an organisation in Halifax for a 6 month fixed term contract. This role is responsible for managing customer complaints from start to finish, ensuring fair, timely, and effective resolutions.
You will play a key role in improving the customer experience by investigating issues, identifying root causes, and supporting continuous improvement across the business.
Key Responsibilities
- Manage customer complaints from initial contact through to resolution
- Investigate issues thoroughly and gather information from relevant departments
- Communicate clearly and professionally with customers at all stages
- Ensure outcomes are fair, consistent, and in line with company policy
- Identify root causes and highlight trends or recurring issues
- Maintain accurate and detailed case records
Key Experience & Skills
- Previous experience in complaints handling or a customer service environment
- Strong written and verbal communication skills
- Ability to handle sensitive situations with empathy and professionalism
- Good organisational skills and attention to detail
- Strong problem-solving ability and sound judgement
- Experience using CRM or case management systems is desirable
What we’re looking for
- Calm and resilient under pressure
- Customer-focused with a strong sense of ownership
- Able to prioritise workload and meet deadlines
- A collaborative approach to working across teams
Why join us?
- Supportive and collaborative working environment
- Opportunity to develop skills and progress your career
- A role where you can make a tangible impact on customer experience
- Excellent training available
This is position is Monday to Friday, 8:30am – 5:00pm which also provides great hybrid flexibility, and will be from a salary of £27,000.
If you’re looking for a brand new opportunity where you can take ownership of your work, we’d love to hear from you- apply now to find out more!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
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