Summary
We’re looking for a Welcome and Service Team Member! As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £10,335 per annum pro rata (based on a full-time equivalent of £25,837.50 per annum)
Contract Duration: Permanent
Working Hours: 780 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.
Working Pattern: You will work 780 hours per year, which is roughly 2-3 days a week. You will work more hours during our busier periods and fewer hours during our quieter times. This role involves working Bank Holidays, school holidays, weekends and everything in between. Flexibility is essential, and we will always give as much notice as we can.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it’s like to work here
Castle Ward is an historic walled estate that sits on the shores of Strangford Lough. It has miles of multi-use trails, gardens and the famous double-sided mansion. The estate has been home to 8 generations of the Ward family and, as such, there are many fascinating stories to share with our visitors of all ages and backgrounds, along with new history being made every day!
Reporting to the Welcome Manager, you’ll be part of a team of 7 working at Castle Ward within the County Down portfolio. Giving our visitors the best service and enabling them to have great visits while creating memories with their loved ones.. You’ll be working as a team, and will be driven by our fundraising goals to generate income for our property.
Your days will be based either in the Admission Hut or Reception, and no two days are the same! There’ll be talking, cleaning, topping up literature, preparation of mobility scooters – the list goes on!
What you’ll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion – no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You can view the full role profile for this role in the document attached. You don’t need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we’re looking for
We’d love to hear from you if you’re:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme (for roles that meet the salary criteria)
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places
#NIJOBS
Ends: Jun 14th
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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