Annual salary: up to £70,000.00
Location: Evesham | Contract Type: Full‑Time, Permanent | Salary: £70,000 plus car allowance
Benefits: 25 days annual leave, Mears Rewards, volunteering leave, family‑friendly policies, car allowance.
About the Role
We are seeking an experienced General Manager to oversee local Social Housing Repairs & Maintenance contracts, ensuring the business operates on sound operational and commercial principles. This pivotal role will drive a high‑performing culture, foster professional client relationships, and embed a customer‑focused ethos across the team. The General Manager will provide clear leadership, mentoring and motivation to the branch team, set strategic targets and objectives, and lead by example.
Key Responsibilities
- Develop sustainable client and stakeholder relationships and ensure exceptional customer engagement.
- Maintain compliance with health and safety regulations.
- Manage performance against P&L targets and monitor KPIs, upholding governance and risk management processes.
- Use business systems such as MCM, MSP, dashboards and Workday for reporting and compliance.
- Embed company values and procedures through monthly Branch/Contract meetings, annual appraisals and staff surveys.
- Resolve personnel issues and support the technical, trades and administrative staff.
- Analyse data proactively and report on performance and risk.
- Manage complaints, ensuring they are promptly resolved.
- Maintain up‑to‑date knowledge of health and safety practices.
- Drive a Mears vehicle: must be over 21, licence held >3 months, <9 points.
Essential Criteria
- Strong understanding of contract/project management principles.
- Experience leading and managing a team of technical, trades and administrative staff.
- Ability to manage personnel issues and solve problems swiftly.
- Ability to work productively in a pressured environment while maintaining high service levels.
- Genuine understanding of industry and service delivery to a range of clients.
- IT literate, proficient in Microsoft packages.
- Experience in a social housing repairs and maintenance role.
- Financial and commercial forecasting, including budgeting.
- Experience working towards social value targets.
- Proven track record of achieving, monitoring and managing performance targets.
- Excellent communication and influencing skills, both internally and externally.
- Strong organisational skills and ability to prioritise workloads.
- Ability to analyse data and use it in decision making.
- Knowledge of health and safety practices.
Preferred Criteria
- SMSTS qualification.
- HNC/HND or equivalent in Building Studies.
- Level 4/5 qualification in Leadership & Management or willingness to obtain it.
Benefits
- 25 days annual leave plus bank holidays.
- Annual Mears Fun Day – company‑wide celebration.
- Volunteering leave to support community initiatives.
- Mears Rewards – discounts on groceries, holidays, eye tests and more.
- Family‑friendly policies and support.
All our roles require candidates to have the entitlement to work within the UK, and Mears does not currently offer visa sponsorship. Candidates will be subject to relevant background, identity and security checks before commencement of employment.
We are a Disability Confident employer, support the Armed Forces Covenant and are honoured to have received the Gold Award in the Defence Employer Recognition Scheme. We encourage applicants to share optional background information to help us promote social mobility.
Discrimination, harassment, victimisation and retaliation are all non‑acceptable when creating a work environment. We are an equal opportunities employer.
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