Client Services Manager

Job DescriptionWe are looking for a Client Services Manager to take ownership of the full client journey, from initial enquiry and onboarding through to ongoing care quality and satisfaction.This is a fixed-term role for 10–12 months, with the potential to become permanent depending on business needs.You’ll be based in our Chorlton office and play a key role in ensuring clients receive consistently high-quality, person-centred care while supporting and developing our care team.The hours are Monday – Friday 8:30am – 4:30pm with occasional out of hours working required (pay provided for this). You will additionally be part of the on-call rota, for which you will be paid in addition to your base salary of £28,000.Benefits:On-call is paid in addition45p per mile for travelUp to £3,000 per year in our monthly bonus schemeBirthday off work paid after passing probationQualification & career progression opportunitiesAccess to Blue Light Card and Home Instead discountsWe pay for your enhanced DBS checkEmployee Assistance ProgrammeHoliday purchase schemeYour responsibilities:Oversee the end-to-end client experience, ensuring consistently high standards of person-centred careLine manage and support the Care Quality TeamCarry out staff supervisions, appraisals, competency assessments, and return-to-work meetingsConduct new client consultations, assessments, and onboarding documentationDevelop, review, and audit care plans, activity logs, and medication recordsMaintain accurate records using Home Instead systems (including People Planner)Lead client and care professional introductionsBuild strong relationships with clients, families, and external professionalsConduct regular client reviews and implement any required actionsDeputise for the Registered Care Manager when requiredWho We’re Looking For:Previous experience in the care sector in a similar role.Experience in care planning and quality assurance.Strong leadership and people management skillsExcellent communication and interpersonal abilitiesA genuine passion for delivering outstanding, person-centred careGood understanding of care regulations and standardsConfident IT skills (Microsoft Office/Google Workspace and care management systems)A willingness to learn new systems and toolsComfortable driving around the South Manchester & North Trafford area for various visits.Being a driver with access to a car is essential. Please note Business Class One insurance will be required.QualificationsAdditional Information…