**Additional Information**
**Job Number** 26065740
**Job Category** Rooms & Guest Services Operations
**Location** The St. Regis London, 37 Conduit Street, London, United Kingdom, United Kingdom, W1S 2YFVIEW ON MAP (https://www.google.com/maps?q=The%20St.%20Regis%20London%2C%2037%20Conduit%20Street%2C%20London%2C%20United%20Kingdom%2C%20United%20Kingdom%2C%20W1S%202YF)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Night Concierge**
Coming soon to the heart of Mayfair, **The St. Regis London** marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’-a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
As **Night Concierge** , you will be a key ambassador of the hotel during overnight hours, delivering exceptional, personalised service while ensuring a seamless and reassuring guest experience throughout the night. You will play an important role in connecting guests to the very best of London, anticipating their needs and curating thoughtful arrangements, all while maintaining a calm, discreet and professional presence. This role is ideal for a confident and serviceu2011oriented individual who thrives in an independent, detailu2011focused environment and takes pride in exceeding expectations.
**Key Responsibilities**
Respond to guest requests for special arrangements or services, including transportation, dining reservations and personal requests, particularly during overnight hours Anticipate and fulfil guest needs with efficiency, discretion and a personalised approach Provide knowledgeable recommendations on the hotel and surrounding area, including lateu2011night and earlyu2011morning options Handle all guest calls, messages and requests promptly, ensuring accurate followu2011up and resolution Coordinate with Front Office, Housekeeping, Security and other departments to ensure smooth operations Maintain accurate records of guest interactions and update logbooks for effective shift handovers Resolve guest concerns with professionalism, empathy and a solutionu2011focused mindset Maintain a visible yet discreet presence, ensuring guest comfort, safety and wellbeing overnight Uphold brand standards in service delivery, presentation and communication at all times Support preu2011arrival preparations and daytime operations through effective overnight planning
**Core Competencies**
We are seeking a composed and serviceu2011driven professional who demonstrates confidence, discretion and a passion for guest experience. You will bring strong organisational skills and the ability to work independently. You should have:
Previous experience in a Concierge or guestu2011facing role, ideally within a luxury hotel environment A strong passion for customer service and personalised guest engagement Excellent communication and interpersonal skills, with a professional and calm approach Ability to work independently and make sound decisions during overnight shifts Strong organisational skills and attention to detail Good knowledge of London, including key attractions, transport and services (advantageous) Ability to multitask effectively while maintaining composure in a quiet but dynamic environment High level of discretion and professionalism Impeccable personal presentation aligned with luxury standards A collaborative mindset, ensuring effective communication with day and night teams
At **The St. Regis London** , our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
_Financial Rewards_
Competitive salary designed to recognise excellence Workplace pension Company sick pay Additional holiday allowance Access to BenefitHub’s exclusive retail, wellness and travel privileges Friends & Family preferred rates at Marriott hotels worldwide
_Career Development_
Clear pathway for internal promotions and transfers Cross-department training to refine your craft and broaden your expertise Expert-led development programmes Continuous learning through structured programmes Premium e-learning platform access Be part of an exclusive pre-opening experience shaping the future of the property
_Wellbeing Support_
Employee Assistance Programme Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine. Food & Beverage discounts across Marriott properties Year-round wellbeing initiatives and wellness activities
_Recognition & Appreciation_
Award programmes celebrating exceptional performance The Astor Awards Distinctive Moments celebration Long service awards Key life moments celebrated – birthday, anniversaries, personal milestones and achievements Vibrant social calendar with team events and engagement activities
_*Terms and Conditions Apply_
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you….