OurclienthasanimmediaterequirementforanexperiencedAVTeamLeadertojointheirLondonteam.Thisisafantasticopportunityforahigh-calibreprofessionaltoplayapivotalrolewithinanestablishedoperation,withrealscopetoshape,develop,andcontinuouslyimprovetheserviceoffering.
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KeyResponsibilities: Primarypointofcontactonsiteforourclient.
Staffleadershipandmentorshiptotheonsiteteam/sandrota.
Providecomprehensivereportingtotheservicedeliveryandaccountmanager.
Providingaseniorleveloftechnicalsupportatthepointofescalation.
OperationalCoordinationbetweenteamsincludingthetechnicalhelpdesk,fieldservice,projectsteamsandclientliaison.
Toworkwithtechnicalteamstoprovideaccuratetechnicaladvicewhenrequired.
Tocarryoutdetailedregularroomchecks.
MeetingroomsupportforVIPs.
Coordinationofsoftware/firmwareupgrades.
ProvidetechnicalsupporttoAV/VCusers.
Supportingvideoconferencecallsincludingliaisingwithremoteofficesinrespecttothesetupandrunningofvideoconferencecalls(technologiesincludePrimeVideo/Intercall o /BlueJeansandWebEx).
Toassist/managewithallads/moves/changes(smallworks)onsite.
Toensureanychangesareimplementedseamlesslyaspertheagreedrequirementandwithminimalimpactonthebusiness.
ToensureusersaretrainedintheoperationofAV/VCtechnologiesdeployedtosite.
Toidentifyandevaluategapsinhowtheclientusesthetechnologyandmakeappropriaterecommendationstotheclientforanyfuturechangesthatwouldprovidefurtherbenefits.
Tomonitorthequalityoftheservicesdeliveredviathetechnologydeployed.
Toundertakemanufacturertrainingcoursesasappropriatetoensureknowledgebaseismaintained.
Toensureallbreak-fixactivitiesarecarriedoutunderthecontractedtermsandwithintheagreedSLAs.
Toarrangeallpreventativemaintenanceactivitiesandproduceviahelpdesktheappropriatereportsdetailingworkscarriedoutandanykeyactivities/concernsthatmayrequirefurtherattendance/consideration.
Liaisewithandmanage3rdpartysuppliers.
Manageconsumablesandstockholdingofonsitespares.
Managemeet&greetserviceasrequiredtoassistallmeetingsthatrequireAV/VCtechniciansupport.
Managerotasandjuniortechnician.
ToensureallassociatedactivitiesthatcomprisetheAVservicearedeliveredseamlesslyandwithmaximumefficiency.
Tobeapointofescalationthroughtotheaccountmanager.
Toadviseandreportontheservicedeliverytotheaccountmanagerand/orclientsmanagementteam.
Toensureservicesaredeliveredinlinewithclientpolicies(CSR/environmental/security)andstrategies.
Desirableskills: Excellentcommunicationsskills.
KnowledgeofcurrentAVandVCequipmentandsystems.
Practicalknowledgeofprojectdeployment.
Manufacturerstraining. xwzovoh
Relevanttechnicalaccreditations….