New Technology Specialist – Midlands – Johnson & Johnson MedTech | Electrophysiology

Role Overview

We are looking to recruit a New Technology Specialist (NTS) to drive the adoption of all new technology in key accounts in the Midlands region, UK. Reporting to the Clinical Development Manager, the NTS will be responsible for new technology sales by focusing on clinical education and expert case support (3‑5 days/week in the field).

Responsibilities

• Providing expert technical and clinical support to electrophysiology labs and customers to accelerate New Product Introductions (NPIs) with CARTO products.
• Demonstrate expert knowledge in all clinical data associated with NPIs and clearly articulate this data to customers through education, in‑servicing and objection handling.
• Lead the design, planning and execution of external clinical evaluations, pilot studies and limited market release (LMR) programs including site selection, protocol implementation, data capture and post‑evaluation analysis.
• Create go‑to‑market strategies for new product launches, including launch plans, success metrics, stakeholder engagement plans and risk mitigation.
• Develop and deliver training programs (in‑person and virtual) for clinical staff, engineers and sales teams on new product features, workflows and best practices.
• Act as the primary field liaison during LMRs and launches, coordinate clinical cases, collect field feedback, troubleshoot technical/clinical issues and ensure compliance with applicable regulatory requirements and company policies.
• Gather, synthesize and communicate clinical and market feedback to product management, engineering, clinical affairs and regulatory teams to inform product iterations and labelling.
• Support commercial teams with technical pre‑sales activities, site evaluations and value demonstrations to customers and key opinion leaders (KOLs).
• Partner with the Account Manager and Technical Specialist in the monthly business planning process and POD calls.
• Lead by example in sharing best practice and success stories across the cluster and region using available media (Teams, newsletters, town halls).
• Attend product training (face‑to‑face and virtual meetings, e.g., attendance to the EMEA and UK NTS calls) and engage in ongoing self‑learning using online tools available (BWI Connect, Axonify, Summit).

Qualifications

• Minimum three years’ experience in the electrophysiology industry with evidence of independent case support to expert level.
• Consistent track record of success with minimum FM/FM for the last two years.
• Passion, energy and ability to motivate and be followed by the team.
• Strong interpersonal and communication skills.
• Strong objection handling skills.
• Ability to work in a matrix environment.
• Confidence in providing formal presentations.
• Growth mindset.
• Demonstrate business acumen and customer‑centric mentality.
• Strong collaboration skills with colleagues and team‑work facilitation.
• Meticulous business planning and execution.

Required Skills

• Communication
• Customer Centricity
• Innovation
• Market Expansion
• Market Research
• Medicines and Device Development and Regulation
• Proactive Behavior
• Problem Solving
• Product Knowledge
• Sales Engineering
• Solutions Selling
• Strategic Sales Planning
• Sustainable Procurement
• Vendor Selection

Preferred Skills

• Communication
• Customer Centricity
• Innovation
• Market Expansion
• Market Research
• Medicines and Device Development and Regulation
• Proactive Behavior
• Problem Solving
• Product Knowledge
• Sales Engineering
• Solutions Selling
• Strategic Sales Planning
• Sustainable Procurement
• Vendor Selection

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