Urology healthcare support worker

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Hours: Wednesday–Friday, 08:00–16:00 (Some flexibility may be considered)

Responsibilities

• Support clinicians in the delivery of high-quality patient care within the urology outpatient setting
• Provide compassionate, professional, and dignified care to all patients
• Perform male and female catheterisation (training can be provided if required)
• Undertake venesection and cannulation where competent
• Chaperone during examinations and procedures as required
• Receive and manage telephone referrals from GPs, Emergency Departments, community teams, and patients and document accurately
• Liaise with community nursing teams and complete referrals where appropriate
• Arrange and coordinate ongoing clinical supply orders for patients
• Ensure clinic rooms are appropriately prepared and stocked
• Escalate concerns appropriately and work within own level of competence
• Work both independently and as part of the wider multidisciplinary team
• Develop autonomous working practices once deemed competent and appropriately trained

About You

• Be enthusiastic, caring, and motivated
• Have excellent interpersonal and communication skills
• Demonstrate a calm, professional, and empathetic bedside manner
• Be proactive and willing to learn new skills
• Thrive in a busy clinical environment
• Work well both independently and within a team
• Have good organisational and time management skills
• Be confident communicating with patients and healthcare professionals via telephone and face-to-face interactions

Desirable Skills and Experience

• Previous experience working in an acute hospital setting
• Male and/or female catheterisation experience
• Venesection and cannulation skills
• Experience within outpatient, acute, or urology services
• Knowledge of clinical documentation systems
• Training and support will be provided for the right candidate

Person Specification

Essential Criteria

• NVQ level 3 in care with acute units corresponding to specialty or equivalent experience
• Completed secondary education
• Experience in a caring role in acute hospital environment
• Understanding of acute hospital environment and the role of SHCA
• Ability to demonstrate clarity and breadth in use of English language
• Completed Care Certificate
• Requirement to be aware of and adhere to the care certificate standards
• Demonstrates the ability to acknowledge changes in the patient’s physical/psychological needs and to escape as appropriate
• Capable of completing core HCSW competencies and additional specific competencies related to area of work within 12 months of appointment

Desirable Criteria

• Previous Experience in 1. Acute hospital setting 2. Volunteer sector 3. Teaching Assistant 4. Nursing home carer

This vacancy does not meet the Home Office threshold for sponsorship; therefore, we are unable to accept applications from candidates who do not have the right to work in the UK.

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