Salary: £29,000 + Fantastic Benefits
37.5 hours a week (working 5 shifts between the hours of 7am to 8:30pm Monday to Friday and 8am to 2pm every fourth Saturday).
We make health happen
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.
Job Description
Patient Coordinator – Outpatients
Cromwell Hospital, London SW5 0TU
Permanent
Full time.
Role Overview
Under the general guidance of the Front of House Manager, you will be responsible for all activities on any Reception Desk in any area of the hospital. Provide a link between Hospital, Patients, Consultant or other users. Coordinate patient registration, preparation of outpatient accounts, receipting payment for hospital services. To act and interact with patients, consultants, staff and visitors in a way that will create an experience in accordance with Bupa Cromwell Hospital’s Service Vision “Every Patient is a VIP”.
Key Responsibilities
- Undertake duties in accordance with departmental policies and procedures.
- To be fully conversant in all areas of Reception; either Main Reception or other areas where patients are “arrived” in a department.
- Actively Meet and Greet patients and visitors in a warm, respectful, and courteous manner at all times, acting in a way that actively contributes to the promotion and improvement of the BUPA Cromwell Hospital brand and in line with the Bupa Cromwell Hospital’s Service Vision “Every Patient is a VIP”.
- Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required.
- Provide efficient and effective administrative support during our user’s clinics or tests, or procedures.
- Deal with letters of guarantee and liaise with insurance companies and Embassies as required.
- Respond to all enquiries regarding hospital facilities or redirect enquiries to the correct departments when needed. Deal with all Reception queries and complaints in a courteous and timely manner.
- Ensure that all staff and patients are fully aware of hospital charges, ascertaining methods of payment and calling the appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures.
- Implement manual procedures during computer downtime and transfer information when system is reinstated.
- Make follow‑up bookings for patient after the appointment.
- Assist patient with booking further tests or consultations.
Key Skills / Qualifications Needed For This Role
- Experience in a Customer Facing environment such as 5* Luxury hotel, high end retail, private hospital or other experience involving interaction with high profile clients and high levels of customer service.
- Assertive, articulate and polite.
- Good communication and strong interpersonal skills.
- Excellent telephone manner.
- Excellent organisational skills and attention to detail.
- Able to work on own initiative, prioritise work and meet deadlines.
- Good timekeeping but prepared to be flexible.
- Ability to work under pressure and remain calm.
- Natural ability to empathise with patients and demonstrate a genuine care.
Benefits
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell up to 5 days. Our inclusive bank holiday policy allows you to swap up to a maximum of four bank/public holidays for other days of significance within the same annual leave period.
- Access to our bespoke medical insurance benefits package which provides healthcare cover to eligible employees and their families.
- An enhanced pension plan and life insurance.
- We offer enhanced family leave and pay provisions to support birth parents, co‑parents, adoptive parents and carers through life’s most important moments.
- Annual Health Services Bonus Scheme.
- Support with travel costs via a season ticket loan or cycle2work.
- All permanent UK employees are eligible for a free health assessment every two years, including a physical examination, consultation with a Bupa doctor, and a personalised health report with practical advice to help reduce future health risks.
- Various other benefits and online discounts.
As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type
Full time
Job Area
Administration
Locations
Cromwell Hospital London
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