ENT Medical Support Secretary | University Hospitals Bristol and Weston NHS Foundation Trust

The role is part of a team which provides an efficient and effective patient-focused secretarial service for ENT clinicians.

Responsibilities

• Formatting of clinic letters
• Managing the Medical Secretary inbox and responding to e‑mail queries
• Taking phone calls
• Acting as a point of contact for patients, relatives, and other professionals
• Liaising with clinical and non‑clinical staff via telephone and email
• Maintaining a polite and empathetic approach to patient needs at all times and communicating effectively in difficult situations
• Returning calls promptly and keeping callers updated with information efficiently
• Escalating patient queries, capacity problems, and general issues to the line manager or relevant clinical staff as appropriate

The Trust is an equal‑opportunities employer.

#J-18808-Ljbffr…