Job Title
Patient Coordinator within Radiology – Bank
Location
Cromwell Hospital, London SW5 0TU
Salary
£16 per hour
Hours
Monday to Friday 8am-8pm. One Saturday per month: 9am-2pm
Role Overview
Provide and maintain efficient administrative and reception services for the Radiology Department, ensuring a high quality service to patients, staff and consultants. Work as part of a multi‑disciplinary team, showing flexibility of shared tasks to deliver the best quality service in a pleasant environment for both staff and patients.
Key Responsibilities
- Ensure all customers are dealt with professionally and queries handled efficiently over telephone and email
- Take bookings for diagnostic imaging examinations and give patients precise and accurate preparation instructions
- Take and give accurate information over the telephone and provide an efficient telephone manner
- Advise the Administration Lead of any problems within the department and handle minor complaints with immediate action and thorough follow‑up
- Maintain and develop effective booking, information, reporting and filing systems on a daily, weekly and monthly basis
- Check general area/CT/MRI charges for the previous day, adding issues on Compucare for inpatients
- Check bookings scheduled for the following day and obtain request forms to ensure an efficient patient journey
- Create and maintain good working relationships with all members of the Department of Diagnostic Imaging, liaising regularly with the Administration Manager to form a cohesive team
- Promote good relations with referring clinicians, other hospital departments and outside organisations to ensure the reputation of the Department of Diagnostic Imaging and Cromwell Hospital is upheld
Key Skills / Qualifications
- Experience in administration within a healthcare environment
- Experience within radiology desirable
- Good communication and strong interpersonal skills
- Excellent telephone manner
- Articulate and polite
- Organisational skills – meeting deadlines and prioritising workloads
- Confident and able to work under pressure
- Natural ability to empathise with patients and demonstrate genuine care
- Ability to work as part of a team
- Ability to work independently and autonomously
Equal Opportunity
Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role and will provide reasonable adjustments as part of the recruitment process to anyone that needs them.
Job Type
Part time
Job Area
Administration
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