Property Insurance Support

Job Details

Working pattern: full time. Working hours: 37.5 hours per week (Mon – Fri). Working options: office based with optional rotational remote working (in line with divisional requirements). Reports to: TLI Department Lead.

Responsibilities

• Answer inbound calls and resolve customer queries.
• Process new business applications, renewals, revised renewals and lapses (including issuing receipts).
• Manage client and departmental mailboxes.
• Prepare written responses to routine enquiries.
• Maintain diary systems and provide first‑line telephone support when needed.
• Enter data for insurer bordereaux.
• Support credit control, including contacting parties regarding outstanding payments.
• Keep up to date with developments in the private rented property market.

Qualifications

• Proven experience in an administrative or customer‑service role.
• Excellent attention to detail, strong organisational skills and ability to meet deadlines.
• Adaptability and initiative in handling different tasks at short notice.
• Enthusiasm for learning new skills.
• Team‑working ability.
• Effective written and verbal communication, with good numerical skills.
• Ability to use Microsoft Word and Excel.

Benefits

• 23 days holiday plus UK bank holidays.
• Life insurance and private health care for you and dependants.
• Employee assistance programme (GP line, cashback for treatments, advice line).
• Season ticket loan, rental deposit loan.
• Annual leave purchase scheme.
• Discounted personal insurance via HFIS Group.
• Financial support and study time for professional qualifications.
• In‑house and external training opportunities.

We are an Equal Opportunity Employer and value diversity among our employees.

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