Job Summary
An exciting opportunity has arisen to join the Trauma & Orthopaedic Medical Secretaries. We are looking for an enthusiastic person who would like to make a positive impact to the department and to better patient care. The main tasks include typing letters, taking telephone queries and dealing with patient requests via telephone, updating clinic outcomes when required, liaising with the Trauma & Orthopaedic Booking Team, folding and sending letters out in the post, scanning, cancelling and ad‑hoc duties as required. The post will be at Solihull covering a period of Maternity Leave.
Main Duties, Tasks & Skills Required
To provide secretarial support to clinicians and their teams with responsibility for audio typing clinic letters, general copy typing correspondence.
To provide administrative support to the department/Clinical Team.
Provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisor.
Demonstrate excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate.
Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.
Arranging patients’ appointments as required.
Ensure that clinic letters are sent out in accordance with the locally agreed time limits.
Input and look up patient data on Trust IT systems in accordance with Trust policy.
Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision.
To manage and progress results of patient investigations and on receipt, prioritise and action according to clinical need, with guidance from the medical team.
Person Specification
Qualifications
- Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9‑4
- Business Administration NVQ level 3 or equivalent experience in a clerical environment
Experience
- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems
Additional Criteria – Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Good keyboard / IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff
- Ability to problem solve
- Understand confidentiality and apply the principles
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitivity
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Good inter‑personal and communication skills
- Good organisational skills
- Team Player
- Conscientious
- Demonstrates reliability, motivation and commitment
- Ability to travel to multiple sites
Additional Criteria – Desirable
- Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Pay Scheme
Agenda for Change – Band 3 – £25,760.00 to £27,476.00 yearly
Contract
Fixed Term – 10 months – Full-Time, Flexible Working
Reference Number
14959
Job Location
Solihull HospitalLode LnSolihullWest MidlandsB91 2JL
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