Band 4
Main area Gastroenterology Grade Band 4 Contract Fixed term: 12 months (N/A) Hours Full time – 37.5 hours per week Job ref 343-7812717-SC-R-A
Site Epsom Hospital Town Epsom Salary £33,262 – £36,027 p.a incl of HCAS Outer Salary period Yearly Closing 03/06/2026 23:59
At Epsom and St Helier Hospitals, we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support the coordination and scheduling of an expanded programme of work.
Responsibilities
- Support the administration and scheduling of day case, inpatient and outpatient activity for the Gastroenterology Service.
- Work closely with the Administrative and Clerical team.
- Act as the point of contact for all administrative and clerical issues relating to a patient’s care pathway.
- Track and support patients from referral to treatment and/or discharge.
- Manage and support queries from patients, clinicians and fellow staff.
- Use telephone effectively and maintain high standards of customer service.
- Work at both hospital sites each week.
Person specification
Knowledge
- Computer literate, with experience of using a keyboard
- Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
- Knowledge of confidentiality and data protection principles
- Knowledge of health and safety
- Understanding of principles of equality and diversity
- Understanding of medical terminology
- Knowledge of healthcare administrative systems and processes
Qualifications
- Good general education with GCSE or equivalent in English at grade C or above.
- NVQ or working towards NVQ or equivalent
Experience
- Experience of using a full range of IT/Patient administration systems
- Experience working with DictateIT3, iPM, iCM, iFIT
- Experience working in a similar patient administration role in a hospital/health care setting
Skills
- Knowledge & awareness of diversity and human rights as appropriate to your role
- Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role.
- Ability to understand an individual’s communication, physical & emotional needs; recognise their needs and preferences
- Ability to provide a customer focused service
- Knowledge of dealing with customer complaints and experience of customer care
- The ability to prioritise tasks effectively without direct supervision
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