Triage Care Worker

Home Support Matters – Triage Care Worker

Are you an experienced and confident care professional who can make quick, effective decisions? We’re seeking skilled and compassionate care workers to join our team, delivering high-quality care during peak demand periods.

What You’ll Do

Play a critical role in supporting new customers integration, ensuring excellent standards of care from day one of a customer’s journey with HSM.

Your Responsibilities Will Include

• Providing short‑term care and support, focusing on new customer integration.
• Building strong rapport with customers and their families from the outset.
• Identifying risks, safeguarding concerns and any required interventions.
• Communicating clearly with branch teams, field care supervisors and other professionals.
• Ensuring accurate, timely documentation that meets regulatory standards.
• Representing Home Support Matters with professionalism, empathy and expertise.

What You’ll Bring

• Strong experience in care or support roles.
• Confidence in assessing needs and making informed decisions.
• Excellent communication and calm under pressure.
• Solid understanding of safeguarding and risk.
• A proactive, organised and professional approach.
• A Full UK Driving Licence and access to own vehicle with business insurance.

Minimum Availability Must Include

07:00 – 13:30 AND/OR 16:00 – 22:00

With a requirement to work every other weekend or every Saturday/every Sunday.

Why Join Us?

• £100 onboarding bonus (paid upon completion of first 100hrs of field-based care work)
• Flexible Working Options Choose shifts that suit your lifestyle – zero-hours, guaranteed hours, or block shift contracts
• Full Training & Paid Induction
• 6 days paid induction at our Beccles branch
• Shadow shifts with experienced carers
• Earn your Care Certificate & NVQ’s – fully funded

Extra Perks Just for You

• Paid holiday
• Free uniform & full PPE
• Company mobile phone
• Refer-a-Friend bonus (£100 – T&Cs apply)
• Blue Light Card – enjoy discounts for you & your family
• Your Care GP Online Services
• 24/7 support via Norfolk Support Line
• Access to workplace mental health first aiders

Supportive team culture. Ongoing training including PBS. Opportunity to develop your career in care.

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